Automotive Service Advisor / Front Counter

Alternative Automotive – Winfield, MO Full-Time | Monday–Friday | No Weekends $50,000–$120,000 per year

Alternative Automotive is looking for a strong Automotive Service Advisor / Front Counter professional to join our team in Winfield, Missouri.

We are a family-owned repair shop that has been serving our community since 2012. We have a strong reputation, a high car count, a solid technical team, and an owner who is actively involved in the shop. We are not looking to replace someone in a struggling business. We are adding another strong person at the front because the opportunity is here.

This position is ideal for someone who can build trust with customers, communicate clearly, stay organized in a fast-paced environment, and help guide repair recommendations from the shop to the customer in a professional way.

We want someone who is friendly, polished, dependable, and confident at the front counter—someone who can make customers feel comfortable while still helping move work through the shop.

Why this is a great opportunity

• Family-owned shop in business since 2012
• Monday through Friday schedule
• No weekends
• Strong car count: 320 to 450 vehicles per month
• $1.85 million in gross sales last year
• 4.9-star Google rating with 580 reviews
• Owner involved in the shop nearly every day
• Strong technical team already in place
• Tekmetric shop management system and digital inspections
• 3 financing options available for customers
• Loaner cars available
• Growth position with real opportunity

What you will do

• Welcome customers and create a strong first impression at the front counter
• Communicate with customers in person, by phone, and by text/email
• Present repair recommendations in a clear, organized, customer-friendly way
• Help customers understand what their vehicle needs now, what can wait, and why
• Build value in the work instead of simply quoting a price
• Keep customers updated throughout the repair process
• Create and manage repair orders and invoices accurately
• Follow up on declined work and pending recommendations
• Help maintain good communication between the front counter and the shop
• Support daily workflow and help keep the day moving smoothly

What we are looking for

• Previous automotive service advisor or front counter experience is strongly preferred
• Strong customer service and communication skills
• Professional, friendly, and confident personality
• Ability to explain technical information in a way customers can understand
• Organized and able to stay calm in a fast-paced environment
• Comfortable asking for approval and helping customers make decisions
• Good phone skills and follow-up habits
• Basic computer skills and ability to work in shop management software
• Valid driver’s license

This job is a good fit for someone who

• Enjoys working with people
• Knows how to build trust with customers
• Can stay organized while handling a busy front counter
• Understands how to present estimates professionally
• Wants to be part of a team-oriented shop
• Takes pride in customer service, communication, and accountability
• Wants a role where performance is rewarded

Pay structure

This position includes a 1-month training pay period, then moves into a performance-based commission pay plan.

Compensation includes:

• 10% of personal GP$
• 2% of total shop GP$

This is a strong opportunity for someone who can communicate well, build trust, stay organized, and help convert recommended work professionally.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Employee discount
• Paid major holidays
• Lunch provided every Friday
• Annual Christmas party
• Periodic special incentives

Schedule

• Full-time
• Monday through Friday
• No weekends

Work Location

In person – Winfield, MO

To apply

Please send your resume and a short note telling us about:

• your automotive service advisor or front counter experience
• your customer service background
• why you believe you would be a strong fit for this role

Job Type: Full-time

Pay: $50,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• No weekends

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $50,000 - $120,000