What are the responsibilities and job description for the Intake Admissions Specialist position at Alternate Solutions Health Network?
Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
Location: Fully Remote
Schedule: Regular schedule Wednesday, Thursday, Friday, & Saturday 7:30am to 6:00pm (On Call & Holiday rotation required) | Training is Monday - Friday 8:15a to 5:00pm.
HOW YOU'LL MAKE A DIFFERENCE:
At Alternate Solutions Health Network, we care for patients where they spend the majority of their time – in their homes. Today we care for patients who need skilled home care and hospice services. You won't find our brand in many places because we partner with health systems, jointly running home health and hospice agencies that use their brand. This is part of our strategy. By being part of the health system team, we can ensure each patient has a well-coordinated care plan that remains consistent whether the patient is seeing their primary care physician, receiving treatment in a hospital, or under our care in the home.
As an Intake Admission Specialist, the work you do every day makes a difference in the lives of our patients by communicating with referral sources, staff, and community resources to transition patients to home care services.
WHAT WE OFFER:
We provide medical, dental, and vision insurance with flexibility for you to select what works best for you. Eligible teammates receive paid time off and may participate in the 401K, if they choose. Historically the company has matched 401K contributions which helps build your nest egg even faster. Finally, our benefit program includes company paid life, disability insurance, and a robust Employee Assistance Program.
HOW YOU'LL WORK:
You'll be responsible for inputting all patient information into our system accurately. You will also build relationships with community physicians and other referral sources.
MAJOR AREAS OF RESPONSIBILITY:
- Operations:Process all daily patient referral and intake operations.
- Communication: Work with multiple service providers to coordinate care and call physicians to obtain orders when needed.
- Customer Service: Follow up with patients in regard to Start of Care (SOC) & services being provided to measure satisfaction.
- Troubleshooting: Follow up and report delay stages, non-admits, and any other SOC issues.
- Policies: Understand and practice agency policies and procedures
- Collaboration: Establish and maintain positive working relationships with current and potential referral sources. Provide support to Community Educators and or Community Liaisons referral sources and clients.
- Compliance: Perform workflow and data reporting in accordance with CMS guidelines and ensure compliance with all state and federal referral/intake regulatory requirements.
HARD & SOFT SKILLS:
- Compassionate communicator with a positive attitude.
- Teamwork and courteous working relationships is essential.
- Attention to detail is critical, as is being observant and following directions.
- Multi-tasking and problem solving to create solutions to drive to a course of action.
REQUIREMENTS:
- Associates degree or equivalent healthcare/home care experience required
- Two years of healthcare experience with one year in home care is preferred
- Experience in Medical Terminology is preferred
- Knowledge of government regulations and private payer practices
- Capable of all physical demands.
INDASHN3
We'll help you put your passion for patient care to work. Apply today
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.