What are the responsibilities and job description for the Taproom Host position at Alternate Ending Beer Co.?
TAPROOM HOST, ALTERNATE ENDING BEER CO.
Job Responsibilities:
- Greet customers as they enter restaurant and show them to their tables
- Answer phones; take and confirm reservations
- Support other FOH staff as needed
- Maintain and neat and organized host stand, ensuring merchandise is fully stocked and displayed neatly. Assist guest with merch purchases.
- Assist with Doordash and to-go pickups
- Serve as an information hub for guests on any information related to the brewery (up-coming events, where they can learn more about the beer, menus, etc)
- Provide a warm and welcoming environment for all who enter the space
Qualifications:
- Flexible hours are required (able to work days, nights, weekends, holidays)
- Knowledge of menu items, including beers, wines, and food
- Knowledge of POS systems and basic computer skills
- Knowledge of craft beer styles a plus!
- Certificates/Licenses: Cicerone Level 1 certification recommended
- Able to tolerate pressure and work calmly and efficiently during busy times
- Exhibits an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations
- Shows enthusiasm for the job and for Alternate Ending
- Is considerate, patient and willing to help out fellow employees
- Is courteous, has a friendly personality and professional appearance.
- Exhibits strong problem solving, communication, and interpersonal skills.
- Is observant and thorough, responsible and punctual.
Physical Requirements:
- Must be able to stand/walk for 8 hours; bend, push, pull; lift 25-50lbs
- Frequently stands, walks, talks and hears; uses hands, reaches with hands and arms; occasionally sits, climbs, balances, stoops, kneels, crawls, crouches
- Occasionally works in outdoor weather conditions
- Noise level is moderate