Order Management Representative

Summary

We are seeking a detail-oriented and highly organized Order Management Data Associate (Contract) to support our wholesale retail operations in the fast-paced beauty industry. This role is essential in maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate brings a proactive, data-driven mindset, has experience working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines in the beauty space.

• This is a Hybrid role.
• Candidate will be onsite three days a week (Tuesday - Thursday)
• This is a contract-to-hire opportunity.
• Pay rate $25/hr

Role:

Download each customer's order on SPS Commerce EDI and manually organize the data into a master file.

Compare the order quantity to warehouse's inventory balance report to check the order fulfillment status of each customer order.

Responsible for entering data accurately into the respective system without duplicates.

Provide administrative support by managing customer order details including the order quantity and the order amount by each customer by each SKU on a weekly & Monthly basis.

Support in ensuring that the customer orders are processed in a timely manner by communicating with cross-functional teams.

Monitor status of REACH orders and update ASN and Invoice in SPS commerce

Understand allowance/discount for each vendor and ensure to submit correctly

Troubleshoot any issues related ASN and invoice in SPS commerce

Submit shipment information and billing invoice to customers.

Ability to confirm orders (pricing validation and shipping window extension if necessary).

Any required troubleshooting and customer service.

Issue credit/return orders.

Collaborate with finance team, warehouse team to investigate

Ability to handle high volume of vendors

Ability to handle high volume of PO

Requirement

• Bachelor’s degree required, preferably in Supply Chain Management or in another field, but seeking a career in Operations.
• 2-4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
• Familiarity with retailer portals and EDI transactions.
• Working knowledge of Microsoft applications, especially in Excel (can maintain complex spreadsheets, eg – Vlookup, Pivot table, report creation).
• Experience with an ERP system is a plus, preferably SAP.
• A desire to continually seek areas for process improvements and eliminate non-value-added activities.
• Excellent verbal and written communication skills.
• Ability to multitask, and work in a fast-paced environment.
• Ability to manage large order volume