Service Manager - Technologies

Overview:

The Service Manager Technologies manages and assists in all Low Voltage evolutions across all Alterman’s operational departments. Conduct will always be ethical and professional to ensure maximum total company profitability, as well as achieving exceptional overall group performance and maximum customer satisfaction.

Essential Fuctions:

1. Project/Service Management:

• Manages smaller to mid-size projects or multiple customer accounts in accordance with Alterman procedures and policies. Management responsibilities include, but are not limited to:
  • Project set-up responsibility
  • Budgeting and Job Cost Entry for (material - labor - subcontracts - DJE)
  • Scheduling (construction - material - labor - cash)
  • Schedule of values (billing - cash flow)
  • Monitoring and preparing dispute/claim avoidance
  • Contract interpretation
  • Project meeting attendance
• Maintains a proactive approach to project planning to maximize profit and performance.
• In coordination with the Purchasing department, project material budgets, and company policies, timely procures and coordinates delivery of appropriate materials to the project site.
• Works closely with Service Managers to pre-plan and schedule resources required for all service related projects.
• Maintains effective communications with appropriate Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.

2. Ensures long term customer/account satisfaction and grow revenue and opportunities with assigned accounts. 30%

3. Performs additional tasks as assigned by the Senior Project Manager Technologies. 10%

Education and Experience:

• 5 years of structured cabling, security, and AV experience required.
• General CTS or BICSI certification required.
• Experience with reading/understanding architecture, electrical, structural, and Low Voltage systems drawings required.
• Experience with renovation and/or construction projects, including an understanding of building plans and schematics for conformity to Low Voltage industry standards required.

Skills/Abilitites:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient with Microsoft Office Suite, or other related software.
• Able to remain up to date on technical knowledge.

Work Environment: 

• Office environment with frequent travel to job sites required.
• Outdoor work environment with exposure to dust, humidity, heat, and cold.
• Frequent exposure to stressful situations.
• Routine overtime required.

Physical Demands:

• Frequent driving to and from job sites and customer offices required.
• Must be able to meet with customers, other departments within the company, and job site employees.
• Must be able to frequently walk job sites.
• Must be able to walk on uneven ground.
• Must be able to be around moving equipment and/or machinery.
• Must be able to sit, stand, bend over, climb, crouch/stoop, and kneel.
• Repetitive use of feet and hands, including grasping and fine finger dexterity required.
• Use of head and neck in a static position required.
• Must be able to occasionally lift up to 40 pounds at times with or without assistance.