What are the responsibilities and job description for the Business Analyst position at Altera Digital Health?
Business Analyst – Integration
Altera Digital Health, Onsite – US
About Us
At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems.
The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.
Essential Functions/Major Job Responsibilities
Altera Digital Health, Onsite – US
About Us
At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology. Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems.
The position is responsible for creating the business and functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards. Provide support to clients via the telephone and/or Internet (e.g., instant message, email). Assess service issues and resolve technical problems through independent judgment and advanced problem-solving skills.
Essential Functions/Major Job Responsibilities
- Possesses functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements
- Works under the direction of the Manager to provide application solutions for assigned business areas
- Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, in order to understand their problems and needs
- Follows all Standard Operating Procedures SOP’s (i.e. Patient Safety and Compliance)
- Diagnoses and resolves client questions or problems over the telephone/Internet in the areas of system configuration/setup, product functionality and bugs/enhancements
- Interacts with business stakeholders, internal and external as appropriate, to understand new business requirements and enhancement requests
- Communicates effectively with all parties related to assigned process area
- Achieves established goals
- Translates business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, provides accurate and timely information and appropriate notification as required
- Delivers functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests
- Participate in the software build and/or configuration process and testing process
- Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate
- Ensure programs meet business specifications
- Reviews vendor provided documentation and user manuals needed to support the product, as appropriate.
- Escalates any disconnects between client expectations, the contract and Altera interests
- Participate in user focus groups and requirements workshops, vendor training and demonstrations
- Improve solutions by studying current practices; designing modifications; writing specifications, as appropriate
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the department, as appropriate
- Knowledge transfer and documentations of issue resolution with other team members to improve overall team education level and productivity
- Take complete ownership for the assigned tasks, including escalations, and proactively inform the progress of the project / task to all stakeholders
- Works directly with business stakeholders on issues requiring overall product/solution knowledge and overall understanding of healthcare
- Works independently with business stakeholders, beginning to focus on critical level cases, if appropriate
- Demonstrate new functionality to business stakeholders seeking inputs on future direction
- Works directly with mentors/peers to gather and translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases, if appropriate
- Works with business stakeholders to support and improve product/solutions by studying current practices; designing modifications; writing specifications, as appropriate
- Working knowledge of HL7, FHIR standards.
- Working knowledge of Interface translator development, maintenance, and troubleshooting in a healthcare domain.
- Manage multiple tasks, prioritizing and scoping said tasks and reporting status to stakeholders
- Design, integrate, debug, maintain, test, benchmark, etc. interface software used to run our client’s healthcare operations
- Manage a zero-defect interface environment for our client
- Plan, organize, and follow up on issues related to all system interfaces
- Work collaboratively with our GMS team on Interface development tasks. Corrective actions implemented as needed or directed.
- Bachelors Degree or equivalent preferred
- 1-4 years’ relevant experience
- 0-2 years’ healthcare experience preferred.
- 94-104k USD The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education, and location.