What are the responsibilities and job description for the Client Success Executive position at Altera Digital Health APAC?
Altera Digital Health – TouchWorks
Remote – US
About The Role
We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.
TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.
This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.
What You’ll Do Day-to-Day
We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role.
Remote – US
About The Role
We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.
TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.
This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.
What You’ll Do Day-to-Day
- Partner closely with Client Delivery and Account teams to support the overall client experience
- Act as a key point of contact for a portfolio of TouchWorks clients
- Build strong, trusted relationships with stakeholders, including clinical and operational leaders
- Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
- Support client success initiatives, including adoption, satisfaction, and retention efforts
- Contribute to Net Promoter Score (NPS) and overall client experience goals
- Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
- Balance client interaction with internal coordination and planning
We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role.
- 0–3 years’ experience in a client-facing, customer success, or account support role
- Strong communication and relationship-building skills
- A genuine interest in healthcare technology and improving client outcomes
- Highly organised with the ability to manage multiple priorities
- Positive, proactive attitude with a willingness to learn
- Comfortable engaging with a range of stakeholders
- Experience in healthcare IT, EHR systems, or digital health
- Exposure to Customer Success, Account Management, or client delivery environments
- Career Growth: Clear progression opportunities within a growing business unit
- Meaningful Work: Support healthcare providers in delivering better patient care
- Exposure: Work closely with clients and internal teams across the organisation
- Supportive Environment: Hands-on onboarding, mentorship, and ongoing development
- Travel: Up to 25%
- Location: Remote (US-based)
- USD 80-100k