Background Screening Case Manager

We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000 experts across North America, we partner with leading companies in aerospace, medical devices, robotics, automotive, commercial vehicles, EVs, rail, and more.

As part of the global ALTEN Group—57,000 engineers in 30 countries—we deliver across the entire product development cycle, from consulting to full project outsourcing.

When you join ALTEN Technology USA, you’ll collaborate on some of the world’s toughest engineering challenges, supported by mentorship, career growth opportunities, and comprehensive benefits. We take pride in fostering a culture where employees feel valued, supported, and inspired to grow.

Tasks:

• Manage a high-volume background screening caseload, ensuring all screenings are completed prior to agreed start dates.
• Liaise with internal stakeholders, candidates, and employees to coordinate and facilitate the end-to-end U.S. background screening process in compliance with regulatory requirements.

Maintain a strong understanding of:

• End-to-end U.S. background screening procedures
• S. criminal screening processes and jurisdictional requirements
• Dispute and adjudication processes
• Education verification requirements and escalation protocols
• Footprint checks with FIB (Financial Industry Background), where applicable
• Conduct and review education verifications and FIB footprint checks in accordance with regulatory standards, financial industry requirements, and internal compliance policies.
• Review screening results and investigate discrepancies flagged by third-party vendors, including education, employment, criminal, or FIB-related findings.
• Administer and follow up on Requests for Information (RFI) to facilitate verifications and address education, employment, criminal, FIB, or other adverse findings.
• Escalate adverse or complex screening results to Senior Management, Compliance, Human Resources, and Employment Law teams to ensure appropriate review, adjudication, and disposition in accordance with internal policies and local regulations.
• Interface with HR onboarding services and third-party background screening vendors to ensure seamless coordination and timely resolution of cases.
• Identify opportunities to enhance screening processes and support potential expansion of responsibilities beyond core screening functions.

Soft skills:

• Strong client focus, sound judgment, and ability to tactfully and discreetly handle sensitive information.
• Excellent verbal and written communication skills
• Ability to work well under pressure, resolves conflict, manage client expectations and meet demanding deadlines.
• Ability to multi-task and deal with the uncertainties of an evolving, dynamic organization.
• Strong computer skills (MS Word, Excel, databases- Taleo, Salesforce, Workday a plus).
• Strong attention to detail and ability to synthesize information from multiple sources and draw sound conclusions.
• Maintains client confidentiality and protects operations by keeping Corporate Security and Human
• Resources information confidential, and ensuring that client information is handled, transmitted and stored in accordance with Firm policy.
• Professionalism, sensitivity, and discretion are required.

Background

• 3 yrs of Onboarding/HR experience
• Required: Experience with background investigations
• Experience in Financial Services or Insurance Companies (strong plus)
• Experience with background check vendors (Strong plus)

Salary: $45-55k

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.

Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.

Compliance Notice: Alten USA is a federal contractor subject to the requirements of the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Executive Order 11246. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Drug Screening Requirement: As a federal contractor, Alten USA maintains a drug-free workplace. All candidates selected for employment will be required to successfully complete a pre-employment drug screening as a condition of hire.