What are the responsibilities and job description for the Senior O&M Systems Lead-Springfield, VA position at ALTECH SOLUTIONS, LLC?
Altech Solutions is hiring a Senior Operations & Maintenance Lead to own steady-state operations and corrective maintenance for the TSA DISCOVER II program — sustaining the STIP platform that supports approximately 15,000 transportation security equipment units across 440 federalized airports. You will lead a team that includes Tier 3 Operations Engineers, DBAs, and a Network/Interface Monitoring Engineer, and will be the single technical owner for the 98.9% system Availability KPP.
Compensation - Targeted range: $135,000–$155,000 base, plus performance bonus eligibility. Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award.
Location: Springfield, VA (TSA HQ) — hybrid; with periodic on-site at DHS DC1 (Mississippi) / DC15 (Virginia) as required
Employment Type: Full-time, contingent on contract award (anticipated September 2026); short-term proposal/consulting engagement also available
Position is contingent on contract award; proposal-phase consulting engagement available at hourly rate for selected candidates pre-award.
Citizenship: Must be a U.S. citizen.
Security Clearance: Must have the ability to obtain Public Trust with SSI access
Responsibilities
- Lead day-to-day STIP operations across CLIN 0002 (O&M) — incident management, corrective maintenance, daily operational verification, automated dashboard monitoring.
- Own the corrective maintenance backlog: triage, prioritization, defect-to-release lifecycle, release management.
- Drive the 98.9% Ao KPP and the Sev-1 SLA (≤8 hours including non-business hours) — including 24x7 on-call coordination with the Tier 3 ops team.
- Coordinate STIX Client and external system interfaces (STIP-Secure Flight, STIP-CAT, STIP-EMD, future AIT/CPSS/BRT).
- Cross-CLIN coordination: bridge Enhancement sprint releases into O&M without operational disruption; transition Enhancement deliverables into sustained operations.
- Lead monthly Service Management Reviews with TSA and report on QASP performance metrics.
- Support Cybersecurity Posture (§4.3.4): monthly patching within 14 days, ConMon, STIG hardening coordination.
- Mentor Tier 3 staff and serve as escalation path for complex incidents; lead Critical Incident Root Cause Analysis (§4.2.6).
Required Qualifications
- Minimum 8 years of federal IT O&M experience, with at least 3 years in a Lead / Manager capacity.
- Demonstrated track record managing systems with availability SLAs of 99% or higher.
- ITIL Foundation certification; ITIL Practitioner or Expert preferred.
- Experience with Agile / SAFe sprint integration into an O&M release cadence.
- U.S. Citizenship and ability to obtain Public Trust with SSI access.
Strongly Preferred
- ★ Direct STIP, DISCOVER I, or STEMM operational experience — knowledge of the STIP daily operational verification checklist, overnight batch processes, and known defect backlog is highly valued.
- Prior role with ASRC Federal or other firm supporting TSA STIP O&M.
- Experience with ServiceNow or equivalent ITSM tooling at federal scale.
- Familiarity with TSANet and DHS DC1/DC15 hosted environments.
- Active Public Trust at submission.
Salary : $135,000 - $155,000