What are the responsibilities and job description for the Shop Supervisor position at Altec?
Job Description
Why Join Altec?
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The purpose of the Supervisor position is to ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.
Basic Qualifications for Entry-Level Supervisor I:
As a Service Center Supervisor, you will lead a team of technicians to ensure repairs and maintenance are completed safely, efficiently, and to the highest quality standards. You’ll be responsible for assigning and reviewing work orders, supporting process improvements, managing shop operations, and fostering a collaborative team culture aligned with Altec’s values.
Responsibilities
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Why Join Altec?
The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The purpose of the Supervisor position is to ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.
Basic Qualifications for Entry-Level Supervisor I:
- High School Diploma or GED required, and
- Four years of industry-related experience, or
- A bachelor’s degree with some industry-related knowledge
- Travel 0 – 25%
- Problem solving and troubleshooting skills required
- General PC skills required
- Excellent communication skills required
- Must be able to work with team members and work with minimal supervision
- Current valid Driver’s License may be required
- Ability to read and interpret required manuals, prints and schematics preferred
As a Service Center Supervisor, you will lead a team of technicians to ensure repairs and maintenance are completed safely, efficiently, and to the highest quality standards. You’ll be responsible for assigning and reviewing work orders, supporting process improvements, managing shop operations, and fostering a collaborative team culture aligned with Altec’s values.
Responsibilities
- Coordinate with third-party vendors and internal support teams (e.g., parts, engineering) to ensure timely access to materials and alignment with customer expectations.
- Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation.
- Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records.
- Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures.
- Assess and address technician training needs to support job performance and career development.
- Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand.
- Maintain a clean, organized, and safe facility environment.
- All other duties as assigned.
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.