What are the responsibilities and job description for the ServiceNow Developer Junior / ServiceNow Administrator position at Altec Resource Group?
Job Summary:
They will operate as part of an integrated Information Technology (IT) service team to support the current and future support and operational needs of the Organization. Provide day-to-day operational administration support for the ServiceNow system (all modules and system components)
Essential Functions:
- Create and maintain an agile, streamlined, scalable, and optimized USMT – ServiceNow system components, and perform integration and support, and operational services with high availability and service delivery goals.
- Subject matter expertise in ServiceNow system applications and custom applications.
- Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and
- Active Directory Profile synchronization.
- Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
- Overhaul, maintain and enhance Change Management, as well as current connections between ServiceNow and other systems.
- Create, maintain, and enhance future connections between ServiceNow and other systems.
- Maintain Forms, Reports, Views, Workflows, Groups, and Roles.
- Monitor health, usage, and overall compliance of ServiceNow and its applications.
- Coordinate application and platform upgrades.
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
- Expertise in JavaScript, HTML, CSS, AngularJS, JSON, and other scripting languages (preferred)
- Configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
- Configure User Accounts, Groups, and Roles. Create custom Roles where necessary.
- Evaluate and configure systems for better performance
- Compete and maintain the Bureau Onboard Support System. (BOSS)
- Develop and maintain the Financial/Budget and CPIC systems
- Develop, migrate and maintain the Personal Security System.
- Develop and maintain the Project and Portfolio system.
- Expand the functionality of the Project Management Module.
- Complete and maintain the Enterprise Architecture framework and workflows.
- Implement replacement for internal web applications to meet the new ZTA, DIT, DAR, and MFA requirements.
- Develop and maintain APIs and controls for BSEE $ BOEM systems that are migrating to Cloud environments to meet the requirements of Data Center Consolidations.
- Monitoring and taking actions on Discovery tools.
- Implement and maintain Contract Management tools to track software licensing and renewals.
- Asset Management on all items.
Education Requirements:
- Bachelor's Degree (preferred)
- ServiceNow administrator Certification (preferred)
Job Types: Full-time, Contract
Pay: $95,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Washington, DC 20591
Salary : $95,000 - $105,000