Strategy & Accounts Coordinator

Description

About Alteas Health:

Alteas Health is a rapidly growing, innovative dynamic company looking for a compassionate, resilient, self-starting, skilled provider who thrives in a fast-paced, ever-changing environment to join our clinical team. Focused on advancing the delivery of patient care by empowering the growth and success of our employees and valued partnerships; Alteas Health is a proven leader in providing sub-specialty care to an underserved population throughout Illinois, Indiana, Kansas, Michigan, Missouri, Ohio and Wisconsin.

Alteas Health is dedicated to contributing to the success of our T.E.A.M by providing:

• Competitive Salary
• Travel Allowance as needed
• Licensure & Certification Reimbursement
• Continuing Education
• 401k
• Comprehensive Insurance Offerings (waiting period may apply)
• Medical (50$ employer paid); PPO, HMO, HDPPO
• Dental
• Vision
• Employer Paid Life
• FSA/HSA
• Short Term Disability
• Long Term Disability
• Accident Coverage
• Critical Illness
• Hospital Indemnity
  
  

The Strategy & Accounts Coordinator serves as the primary point of contact for senior care community clients, combining account management with business development to strengthen relationships, resolve concerns, and identify opportunities for growth. This role supports organizational strategy by ensuring seamless service integration, maintaining compliance processes, and providing clear communication between providers, clients, and leadership. By managing client accounts, analyzing feedback, and tracking opportunities through systems like Pipedrive, the Coordinator drives revenue growth, enhances client satisfaction, and fosters long-term partnerships across senior care communities.

Key Responsibilities

• Serve as the primary point of contact for senior care community clients, addressing needs, resolving concerns promptly, and proactively identifying opportunities to expand services and strengthen client satisfaction.
• Build and maintain strong relationships with healthcare providers and senior care leadership, aligning services with organizational goals to foster long-term partnerships, drive revenue growth, and support business development initiatives.
• Obtain and maintain administrative access to facility EMR systems to ensure seamless integration of services, efficient coordination with care teams, and identification of workflow gaps where expanded services can add value.
• Facilitate patient consents, ensuring proper documentation and adherence to clinical and legal requirements, while educating clients on the compliance, efficiency, and business benefits of optimized workflows.
• Represent the organization at Quality Assurance and Performance Improvement (QAPI) meetings, contributing actionable insights, strengthening visibility with leadership, and identifying service expansion and partnership opportunities.
• Collect and analyze client feedback, researching needs to proactively identify growth opportunities, upsell services, and deepen engagement across facilities.
• Track and follow up on client inquiries and referrals, ensuring timely communication, maximizing conversion opportunities, and supporting new business development.
• Submit regular performance and service reports to facilities, maintaining transparency and accountability while positioning the organization as a trusted partner in quality care and growth.
• Act as a liaison between providers and clients, addressing concerns, promoting solutions, and uncovering new business opportunities that align with client objectives.
• Maintain accurate and timely records in Pipedrive, tracking client interactions, sales pipeline activity, provider engagement, service expansion initiatives, and other key metrics tied to account growth and retention.
• Provide reliable feedback, customized solutions, and after-sales support to strengthen client loyalty, increase service adoption, and ensure clients maximize the value of our offerings.
• Ensure adherence to healthcare regulations and standards, safeguarding confidentiality while delivering a consultative, business-focused approach to client relationships.
  
  

Requirements

• 2 years of sales and business development experience
• 2 years of account management experience
• 2 years of healthcare experience
• LPN or RN Licensure (preferred)
• Proficiency in MS Office and CRM software
• Experience in a Senior Care Community Settings
• Must be willing to travel by plane or car