Patient Transportation Coordinator

Responsibilities

Key Responsibilities

• Program Implementation: Design and implement a transportation program for patients to include but not limited to identifying and implementing a Non-emergency Medical Transportation software to handle scheduling, routing and dispatching.
• Coordinate Patient Transport: Oversee the scheduling and coordination of non-emergency medical transportation services. Ensure timely and safe transportation for patients to and from medical appointments. Maintain a detailed schedule of transportation requests, utilizing NEMT software, including pick-up and drop-off times.
• Communication: Communicate effectively with patients, healthcare staff, and transportation personnel to ensure smooth, accurate, and timely transportation of patients.
• Ensure Patient Safety: Ensure that patients are safely transported by adhering to all safety protocols and guidelines during transport, including checking equipment and ensuring that patients are securely fastened during transit.
• Monitor and Maintain Schedules: Maintain and track transportation schedules for patients, prioritizing urgent and critical transport needs. Ensure that all transportation services are provided on time.
• Documentation and Record-Keeping: Maintain patient eligibility records, transportation logs, and other necessary documentation. Use relevant software systems to track and manage transportation requests, outcomes, and billing.
• Coordinate with Healthcare Teams: Work closely with nursing, medical staff, and other departments to ensure that transportation schedules align with patient care needs.
• Handle Special Requests: Accommodate specific patient needs such as wheelchair transport, oxygen assistance, or other medical support during transport.
• Supervise Transport Staff: Oversee the work of the drivers, providing guidance, training, and support to ensure safe and efficient operations.
• Customer Service: Provide excellent customer service by ensuring a compassionate, respectful, and professional approach to patients during transport.
• Problem-Solving: Address any issues or delays related to patient transportation, resolving problems promptly and effectively.
• Crisis Management: Provide support in crisis situations, helping patients connect with emergency services when needed and ensuring they receive timely care.

Fleet Maintenance and Management:

• Oversee the maintenance, repair, and operational readiness of the transportation fleet per the established protocols.
• Schedule regular inspections and preventive maintenance to ensure fleet vehicles are safe, clean, and compliant with safety standards.
• Manage vehicle repair requests and coordinate with mechanics or third-party service providers to address issues promptly.
• Maintain detailed records of all fleet maintenance activities, including service history, repairs, and inspection reports.
• Monitor fuel usage, vehicle performance, and identify cost-effective opportunities for fleet management.

Supervises Operations:

• Lead program planning, development and implementation.
• Evaluate the efficiency and effectiveness of the NEMT program and recommend improvements.
• Stay informed about industry best practices, new technologies, and relevant regulations to improve service delivery.
• Monitor staff productivity
• Ensure all staff provide quality services
• Ensure competency of staff
• Monitor staff mileage, including ensuring that logs are complete and calculations are correct. Ensure staff has current and valid driver’s license and vehicle insurance.
• Interview and screen applicants when necessary and complete appropriate form as outlined in personnel policies and procedures
• Provide training in general orientation of the facility, policies, procedures, operations and specific skill areas
• Objectively complete staff performance evaluations and route to Human Resources on a timely basis
• Provide staff with consultation and supervision as needed
• Provide coverage and assistance as needed
• Effectively collaborate with other AltaPointe programs and outside sources

Supervision and Consultation

• Seek supervision and consultation as needed
• Accept and employ suggestions for improvement
• Actively work to enhance clinical skills

Courteous and respectful attitudes towards patients, visitors and co-workers

• Treat patients with care, dignity and compassion
• Respect patient privacy and confidentiality
• Is pleasant and cooperative with others
• Assist visitors and consumers as needed
• Personal values don’t inhibit ability to relate and care for others
• Is sensitive to the patient’s needs, expectations and individual differences
• Is gentle and calm with patients and families

Administrative and Other Related Duties as Assigned

• Actively participate in Performance Improvement activities
• Actively participate in AHS committees as required
• Complete assigned tasks in a timely manner
• Follow AHS policies and procedures
• Maintain current license/certification and requirements for renewals (i.e. CEU’s), if applicable, and attends to required in-services and workshops

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree in business, healthcare or related field preferred.  Must be at least 23 years of age; have a valid state issued driver’s license and proof of current liability insurance.  Previous experience in public transportation or logistics is strongly preferred.  Previous experience with Non-Emergency Medical Transportation (NEMT) software is strongly preferred. Required knowledge, skills and/or abilities outlined below:

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Compassionate, empathetic, and professional demeanor when interacting with patients and staff.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational, attention to detail and time management skills.

Knowledge, outlined below, to be attained within six (6) months of employment.

• Knowledge of patient safety protocols and HIPAA regulations
• CPR and First Aid certification required (company-provided training)
• Knowledge of psychiatric disorders in the adult population
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of State, Medicaid, Medicare, and Joint Commission on Healthcare Accreditation standards and practices.