Front Desk Medical Receptionist

Private family practice office in Altamonte Springs is looking for a FT employee to join our front desk team, who will be responsible for providing excellent customer service as well as basic clinical care when needed.

JOB SUMMARY: With a customer service orientation—register patients, answer the telephone, prepare the office for the day, and schedule patient appointments.

EDUCATIONAL REQUIREMENTS:

High school diploma required

QUALIFICATIONS AND EXPERIENCE:

Up to two years of experience in a medical office preferably family practice

Comfortable using email and interacting with Internet applications

Knowledge of practice management and word processing software

Ability to perform multiple and diverse tasks simultaneously

Proven experience handling irate patients/customers and dealing with conflict

Familiarity with scheduling and rearranging appointments

Working knowledge of managed care

Pleasant speaking voice and demeanor

Neat, professional appearance

Strong written and verbal communication skills

Responsibilities include, but are not limited to, the following:

Telephone Answering and Scheduling

"Opens" the office each day, according to protocol

Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message

Schedules patient appointments explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient's financial obligation, provides patients several scheduling options, follows practitioner approved scheduling guidelines

Daily Preparation

Runs the daily schedules one day ahead

Prepare new patient paperwork for upcoming appointments

Review insurance eligibility for established patients

Check-In and Registration

Greets patients as they arrive for scheduled appointments

Provides new patients appropriate paperwork for required signatures

Verifies demographic information for new and established patients, according to protocol and updates computer system as needed

Reviews insurance information for new and established patients, according to protocol and contacts physician team to verify benefits when patient presents with new insurance

Explains financial and collection policies to new patients—provides written guidelines to each patient

Ensures the necessary patient paperwork is complete before patient is ready to be roomed by Medical Assistant

Informs patients in the reception area when the physicians are running behind—offers to reschedule them

Other

Balance posted transactions at the end of each day

Screens visitors and responds to routine requests for information

Keeps the patient reception area neat and clean at all times throughout the day

Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice

Maintains detailed knowledge of practice management and other computer software as it relates to job functions

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee will work under stressful conditions and may work irregular hours.

Only candidates with medical office experience and who complete the screening questions will be considered. ATHENAHEALTH experience a plus

Job Type: Full-time

Pay: $ $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with Athenahealth?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Receptionist: 2 years (Required)

Work Location: In person

Salary : $16