Data Fulfillment Manager

Company Overview:

Altair Data Resources is a performance-driven consumer data and analytics company helping marketers and agencies move at the speed of their customers through tri-bureau credit data, consumer and life-event insights, and real-time activation tools. Our mission is to enable smarter data, faster results, with compliance and integrity at our core.

We pride ourselves on exceptional customer service, reliable delivery, high-quality data, and consulting-led strategic support.

Role Summary:

As Data Fulfillment Manager you will ensure seamless end-to-end flow of orders, from intake through delivery, maintain high quality, meet deadlines, and optimize our operational processes. You will work closely with product, data, engineering, marketing, and client-facing teams. You will report directly to the CTO and act as a key driver of operational excellence and scalability.

Key Responsibilities:

• Leveraging the responsibilities framework below:
• Quality delivery of Manual/Custom Orders (no errors, on-time) ensure that custom or manual orders are processed correctly and delivered on time with minimal defects.
• Capacity Forecasting: Utilization forecast workload, manage resource utilization effectively, and scale operations as volume grows.
• Ops Processes: Manage operational workflows, bottlenecks, queues, and streamline throughput.
• QC (Quality Control): Define, implement, monitor quality control processes, conduct root-cause analysis of defects, drive continuous improvement.
• Project Solutions: Develop/Test/Implement: collaborate with teams to develop, test and implement operational solutions, automation, process improvements, and systems enhancements.
• Additional Responsibilities:
• Develop and maintain operational metrics and dashboards (e.g., order throughput, error rate, lead time, utilization)
• Liaise with client services/sales to ensure operational commitments align with client expectations and delivery schedules
• Identify process inefficiencies and lead initiatives to standardize, automate, and scale
• Manage vendor/partner workflows if applicable, ensure SLAs are met
• Mentor team members, foster culture of continuous improvement and accountability
• Present operational performance, risks and improvement plans to the CTO and senior leadership

Qualifications:

• Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience)
• 5 years of operations/production management experience, preferably in data, analytics, services or tech environment
• Proven ability to manage end-to-end order/work-flow processes, ensure on-time delivery and high quality
• Experience with forecasting, capacity planning, resource utilization
• Experience with Alteryx or similar ETL tools
• Strong process orientation, ability to map, analyze, redesign workflows
• Demonstrated experience in quality control, root-cause problem solving, and continuous improvement
• Familiarity with data/product delivery environments, preferably with data/analytics services
• Excellent communication and stakeholder management skills
• Comfortable working in a fast-paced, high-volume, high-accuracy environment
• Proficient in using operational dashboards, KPI tracking, data-driven decision making
• Familiarity with project management and process automation tools (e.g., Jira, Asana, Airflow, Tableau/Power BI) is a plus
• Strong leadership mindset; ability to lead cross-functional teams and influence without direct authority

What We Offer:

• Opportunity to join a mission-driven, fast-moving data/analytics organization
• Direct impact on operational excellence and scalable growth
• Collaborative, cross-functional environment
• Competitive salary and benefits package (to be discussed)
• Located in Brentwood, TN (or flexible/remote depending on candidate)
• Professional development and growth opportunities as the company continues to scale