What are the responsibilities and job description for the Premise Technician position at altafiber?
Primary Duties
- Installs basic dial tone and ADSL
- Fiber/IPTV services including 1FR, 1FB and WIFI
- Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise
- Tests functionality and isolates problems using various test sets and deductive reasoning
- Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services
- Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities
- Maintain, upgrade, and create existing and new technical documentation
- Uses various hand tools and power equipment to install and make repairs to outside plant systems
- Interfaces with customers in the resolution of customer installation and repair issues
- Prepares customer bills for repair and installation work performed
- Interfaces with call center technicians to resolve customer installation and repair problems
- Climbs poles
- Drives company vehicle
- May be required to cross train others
- Responsible for the installation and repair of inside wiring and jacks, including CAT5
- Responsible for installation and repair of wired and wireless networking
- Responsible for installation and repair of fiber to the home services
Experience/Background
- Demonstrated experience in the installation or repair of POTS and Broadband services
- Demonstrated experience in an assignment requiring significant customer interaction
- Demonstrated ability to work independently as well as in a team environment
- Demonstrated experience in current PC operating systems - Vista, Win XP, 2000, 98
- Demonstrated experience in use of a PC and desktop applications
- Demonstrated experience with wired and wireless networking
- Demonstrated experience in fusion splicing
- Demonstrated experience in customer premise inside wire repair and replacement
- Demonstrated experience in use of test equipment and interpretation of test results
- Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience
Work Environment
- Reporting location: Various
- Wears appropriate safety equipment and follows established safety practices and procedures
- Performs work both inside and outside in all kinds of weather
- Works in various building and surroundings, i.e., attics, basements, offices
- Interacts with customers on a daily basis
- Works independently with minimal supervision
- May work for long periods of time in confined areas such as crawl spaces
- May work in greasy, dirty or muddy surroundings
- May work aloft on poles, hydraulic lift bucket or ladders
- May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required
- May be required to quality for 10,000# GVW Certification
Prerequisites
- High School Diploma/GED or Equivalent Work Experience
- Ability to climb and pass pole climbing school
- Safety Requirements: safety shoes; Weight Restriction Policy applies
- Satisfactory performance rating
- Satisfactory attendance record in last twelve months
- Company driver's license
- Physical requirements: able to lift up to 85 pounds
- Ability to perceive differences in wire color