What are the responsibilities and job description for the Multi-Channel Customer Service Representative position at Alta Resources?
Alta Resources is Hiring!
Alta Resources is looking for Multi-Channel Customer Service Representatives.
The Multi-Channel Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media. Additional duties may include updating reports, assist in the final testing of new surveys and processes, and some data analysis. This role is responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty.
Duties & Qualities
- Use social media, chat, email and/or phone (voice) to address the needs of our client’s customers
- Help facilitate, analyze & resolve customer issues
- Provide product support, solutions & additional product information
- Strong desire and passion to help and serve others
- High level of confidence, enthusiasm and a positive attitude
- Excellent written & verbal communication skills
- Ability to build relationships with clients, customers and co-workers
Working at Alta Resources
- Work with people & customers that are passionate about the same things you are
- Expand your writing & communication skills
- On-the-job paid training
- Career advancement & education reimbursements
- Product discounts, incentives and other freebies
Additional Job Information
- Full- & part-time hours available, including evenings & weekends
- Full benefits (full-time employees), include PTO, holiday pay, insurance, 401(k) and education assistance
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