What are the responsibilities and job description for the Key Account Manager position at ALS - USA Environmental?
Company Description
ALS - USA Environmental provides comprehensive analytical services and exceptional client support, specializing in environmental testing across various industries. With a strong focus on responsiveness, proactive project planning, and fast turnaround times, ALS assists clients in making confident, data-driven decisions. Supported by strategically located laboratories and service centers, ALS ensures reliable and efficient outcomes for environmental consultants, government agencies, industrial redevelopment projects, and more. The company is committed to excellence in service, data quality, and client relationships, with expertise in compliance with national, state, and local regulations.
Role Description
As a Key Account Manager, you will be responsible for maintaining and developing long-term relationships with key accounts, ensuring exceptional customer service and satisfaction. You will collaborate with clients to understand their needs, manage business planning activities, and identify opportunities for growth. This is a full-time on-site role located in Holland, MI requiring a proactive and solution-driven approach to client engagement.
Qualifications
- Proven experience in Account Management and managing key accounts
- Strong Analytical Skills and Business Planning abilities
- Excellent Customer Service capabilities and relationship-building expertise
- Proactive problem-solving and efficient communication skills
- Excellent organization and time management skills
- Bachelor's degree in Business Administration, Environmental Sciences, or a related field is preferred
- Understanding of environmental testing processes and industry compliance regulations is a plus
- Proficiency in CRM and project management tools is beneficial