Ocean Export Supervisor

Job Title: Ocean Export Supervisor

Location: Chicago, Il

Schedule: On-site, Monday through Friday

Position Summary:

We are seeking an experienced and motivated Ocean Export Supervisor to lead daily export operations for our Itasca, Illinois office. This role is responsible for overseeing a small team, ensuring timely and compliant shipment processing, and driving continuous improvement of operational processes and workflows. The ideal candidate is hands-on, detail-oriented, and committed to delivering excellent customer service while fostering a collaborative team environment.

Key Responsibilities:

• Supervise and support a small ocean export operations team to ensure efficient daily execution of shipments
• Oversee the full ocean export process, including booking, documentation, customs compliance, and carrier coordination
• Monitor shipment status and proactively resolve service or operational issues
• Ensure all export activities comply with international shipping regulations, company policies, and customer requirements
• Maintain strong relationships with customers, steamship lines, trucking companies, freight partners, and internal departments
• Lead continuous development and improvement of operational processes, workflows, and standard operating procedures
• Identify opportunities to improve productivity, accuracy, communication, and overall service performance
• Train, mentor, and develop team members to support professional growth and operational excellence
• Assist with workload balancing, scheduling, and performance management within the department
• Review and approve export documentation including bills of lading, commercial invoices, AES filings, and shipping instructions
• Support KPI tracking and reporting to ensure departmental goals and service standards are achieved
• Collaborate with management on strategic initiatives and operational enhancements

Qualifications:

• Minimum 5 years of experience in ocean export freight forwarding or logistics operations
• Previous supervisory or team lead experience preferred
• Strong understanding of ocean export documentation, compliance requirements, and international shipping procedures
• Experience working with freight forwarding systems and transportation management software
• Excellent organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong leadership skills with a focus on team development and accountability
• Proficient in Microsoft Office applications, including Excel and Outlook

Work Environment:

• Fully on-site position located in Itasca, Illinois
• Standard Monday through Friday business schedule
• Collaborative and team-oriented office environment
• Opportunity to contribute to operational growth and continuous improvement initiatives

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• 401K
• Strong Career development and advancement opportunities