The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can multitask in a fast-paced retail environment. Team members are responsible for maintaining a clean, organized, and fully stocked store while providing prompt and courteous service to all customers.

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

Customer Service

• Greets customers warmly and assists with product selection and inquiries. Responds appropriately to customer issues.
• Demonstrates and explains merchandise, suggesting options suitable for the customer’s needs. Assists customers with purchase decisions.
• Answers customer’s questions about merchandise. Uses suggestive selling techniques to upsell featured items, boost store sales and promote store specials and loyalty programs.

Sales and Cash Handling

• Accurately operates cash register or point of sale devices. Collects and processes cash, credit and digital payments using the store point of sale system.
• Handles refunds, exchanges and voids transactions according to company policy.
• Maintains awareness of loss prevention and theft prevention procedures.
• Follows all state and federal regulations for gas, alcohol, tobacco and lottery sales.

Merchandising and Inventory

• Stocks shelves, coolers and displays to ensure products are readily available. Assists with inventory counts and receiving deliverables.
• Rotates Merchandise following FIFO (First In, First Out) procedures. Checks expiration dates and removes outdated products.

Store Maintenance and Safety

• Maintains cleanliness of sales floor, restrooms, food prep areas and exterior.
• Follows food safety and sanitation guidelines when preparing food or beverages.
• Ensures compliance with safety regulations and store policies. Reports equipment malfunctions or safety concerns promptly.

Teamwork and Operations

• Collaborates with team members to maintain smooth shift operations. Adapts to flexible scheduling including evenings, weekends and holidays.
• Prompt and regular attendance on required shifts. Maintains a clean and polished appearance. Adheres to uniform and dress code policies.
• Supports management with daily, operational tasks. Follows opening and closing procedures.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and verbal communication skills.
• Excellent active listening skills. Ability to learn quickly.
• Excellent sales and customer service skills.
• Comfortable working in a fast-paced environment. Ability to work as part of a team.
• Ability to anticipate customers’ needs and resolve customer issues with tact.
• Ability to operate or to quickly learn the store’s point-of-sale system.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous retail experience preferred.
• On-the-job training provided.

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 25 pounds at times.