What are the responsibilities and job description for the Work Order Entry position at ALS Environmental?
Overview
ALS is one of the world’s largest and most diversified testing and technical services providers, with sites strategically located in more than 350 locations, in 55 countries, and on six continents providing accurate and timely services to clients in the life sciences, food, pharmaceutical and minerals market sectors, with employees located in multiple sites across the USA. Our corporate headquarters is in Brisbane, Australia however we have a Global Operations (Corporate) center in Houston, Texas.
ALS is proud to be an equal opportunity employer. We are committed to fostering an inclusive work environment where the different strengths and perspectives of each employee are both recognized and valued.
About the Position
The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed accurately. This position will also assist in the training of the WOE group
Responsibilities
Processing and filing a variety of paperwork
Maintains inventory and orders office supplies
Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
Responsible for proper and timely follow-up of client enquiries or requests
Ensures that work-order write ups are checked and entered accurately and in a timely manner
Prepares source data for computer entry by compiling and sorting information and establishing entry priorities
Enters data and maintains entry requirements by following data program procedures. Reviews output to test for accuracy
Follow up on “On Hold” work orders
Assists with editing or creating CPT’s as required
Ensures that ALS Group analytical codes and procedures are being followed
Maintains communication by referring client inquires to Supervisor or client service personnel
Provides input on quality improvements to the department
In consultation with Supervisor, may assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions
Identifies internal and external problems when they arise
Communicates with Client Services/Marketing, Quality and V Branch
Records and files WOE meeting minutes
Attends WOE peer group meetings.
Investigates WOE quality and safety incidents and contributes with innovative ideas to improve WOE department quality, safety, and productivity
Responsible for training and monitoring performance of WOE staff
Assists with WOE employee performance evaluations
Assists in keeping WOE staff training records and controlled documents up-to-date
Maintain a positive work environment through active team participation with a focus on quality customer service and maintaining client confidentiality
Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality
Observe established safety regulations and comply with all ALS health and safety policies and procedure
Other duties as assigned by Manager
Qualifications
Thorough knowledge of WOE procedures and methods
Pleasant and professional telephone manner
Organized, highly motivated and customer focused individual
Detail oriented individual with a strong commitment to quality and safety
Ability to work independently and/or as part of a team
Ability to effectively handle a high volume of work and time critical issues
Strong interpersonal and leadership skills along with the ability to exercise diplomacy and tact
Familiarity with Webview and StarLIMS
Familiarity with ALS Group analytical codes and procedures
Strong keyboarding skills with an emphasis on accuracy
Excellent English communication skills both written and verbal
Excellent computer skills including MS Word, Excel and Outlook
Minimum 2 years work experience in a commercial minerals’ laboratory or minerals sample preparation required
Minimum 1 year experience working within a data entry capacity required
Completion of an office administration certificate or diploma preferred
Background in Chemistry and/or a related field would be an asset.
Manual dexterity to perform intricate and/or repetitive tasks
Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required
Ability to stand for a full shift
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities
Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.
