Accounts Receivable Specialist

Overview

Accounts Receivable Specialist

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

Responsibilities

About the role:

Accounts Receivable Specialist will be responsible for assisting with the timely completion of the daily accounts receivable function.

• Respond to collection emails from previous collection efforts.
• Review AR Mailbox emails and personal mailbox for correspondence from Customers.
• Research Customer discrepancies.
• Call and email Customers requesting payment for past due invoices.
• Attach a PDF copy of LIMS invoice and/or Statement from Oracle ERP when sending collection emails.
• Create and mail out Certified Demand Letters for severely delinquent accounts.
• Place past due accounts on credit hold in Oracle and email Project Managers to place them on hold in LIMS. Email the Customer a Statement and notify them they have been placed on hold.
• Research payment status on Customer accounts, review if credit hold should be removed.
• Request Chain of Custody (COC) and backup from lab upon Customer request.
• Research payments made but not showing on Customer’s statement and reach out to cash applications for receipting issues and further payment research, including payments made by Customers to ALTUS (Third-party Collection Firm).
• Pull requested invoices from LIMS and send to Customer upon their request.
• Forward W-9 and ACH banking remit info to Customer upon request.
• Assist with account reconciliations and follow up on outstanding balances for larger customer accounts. Document notes in excel.
• Forward Customer requests to the respective lab for invoice discrepancies/errors with Procurement (Pricing/Quantity/Item code)
• Forward Statements to project managers as requested.
• Attend weekly Collection calls with labs.
• Enter detailed collection comments on collection spreadsheet for lab and management’s weekly review.
• Update Customer’s email address, contact number and physical address in Oracle.
• Email out reminders of payment due for a few customers who make monthly payments.
• Document credit card payments for Customers who call in and send to process payment.
• Request remittance information (invoice amount and numbers) for unapplied cash balances on Customer’s accounts and work with Cash Application Specialists on cleaning up and applying unapplied cash.
• Process manual credit memo's (outside the system) for over payments on Customer accounts as requested by Customers.
• Receive and load all portal invoices to appropriate client portal system for all labs.
• Work with project managers to ensure timely and accurate loading of client invoices to appropriate portal.
• Reconciling client statements to client portal system to ensure all invoices are loaded.
• Follow up with project managers for if PO’s, chain of custody forms or any other information is missing.

About You:

• Proficient verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prepare Credit Account Applications for approval.
• Proficient computer skills, specifically Microsoft Office.
• Ability to negotiate payment arrangements.
• Ability to work under pressure.
• Ability to adapt to changes in organizational structure and software.
• Extensive knowledge of Accounts Receivable and Collections.
• Profound analytical skills, critical thinking, and keen attention to detail.
• Strong systems skills, including the understanding of how systems can be leveraged to improve the effectiveness and efficiency of our processes and overall performance.
• Effective oral and written communication skills, as well as negotiation skills.
• Demonstrated knowledge of the application of accounting principles and practices.
• Experience and enjoy working in a team and with a large volume of Customers.
• Must enjoy working in a fast-paced, large organization and thrive under pressure.

Required Qualifications:

• Minimum bachelor’s degree (or international equivalent) in accounting, finance, business administration or closely related field.
• Minimum of five years of experience in Collections, finance, accounts receivable, business administration, and other related areas
• Minimum of five years of experience with ERP systems and Microsoft (MS) Office, particularly MS Excel; (pivots and advanced formulas); Oracle experience is a plus.

Physical Demands:

• Able to work in a standard office setting and to use standard office equipment, including a computer.
• Able to maintain attention to detail despite interruptions.
• Able to lift and carry files weighing up to 5 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.

Qualifications

Working at ALS: 

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS: 

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities 

Click Here to view the EEO is the Law poster

Click Here to view the FMLA Law poster

Click Here to view the EPPA Law Poster

Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.