What are the responsibilities and job description for the Customer Service Agent position at Alpine Specialty Services?
Customer Service Agent
Alpine Specialty Services
Pay: Paid training at $20.00 per hour, then $21.00-$22.00 per hour base pay plus performance bonuses
Total Compensation Potential: $27.00-$35.00 per hour, depending on experience and performance
PLEASE APPLY ONLINE ONLY. NO PHONE CALLS OR IN-OFFICE INQUIRIES.
Build a Meaningful Career Helping Customers Every Day
Alpine Specialty Services is hiring a Customer Service Agent to become the first point of contact for customers and one of the most important parts of delivering the exceptional experience our company is known for.
This is not a scripted call center role, and there is no cold calling. You will work directly with customers through inbound conversations, helping them solve problems, schedule services, understand options, and feel confident choosing Alpine.
For more than 57 years, Alpine Specialty Services has built a reputation centered on quality, trust, and people-first service. Our Customer Experience team plays a critical role in protecting and growing that reputation through every customer interaction.
About the Role
As a Customer Service Agent, you will answer inbound customer calls and messages, educate customers on available services, schedule appointments accurately, and create a smooth and professional experience from start to finish. Success in this role comes from strong communication, attention to detail, customer care, and the ability to confidently guide conversations while identifying opportunities to provide additional value without pressure or scripted selling.
You will serve as the first impression of the company while helping maintain the service standards behind Alpine's 10,000 five-star reviews.
What You'll Do
Answer inbound calls and customer inquiries with professionalism and empathy.
Educate customers on service options and help guide decisions
Schedule appointments accurately and set clear expectations
Deliver a high-quality customer experience during every interaction
Support company growth through consultative, service-focused conversations
Maintain accurate customer information and documentation
Why Work With Us
Clear advancement and career growth opportunities
Paid training and ongoing development
Established company with 57 years of stability and reputation
Collaborative team environment focused on people and service.
Employee-first culture with long-term career potential
Benefits
Medical, dental, and vision insurance
Paid vacation, holidays, and sick time
401(k) with company match
Financial advising resources
50% employee discount on Alpine services
On-site fitness room
What We're Looking For
Experience in customer service, inside sales, scheduling, hospitality, retail, call center, or client support preferred. Strong verbal and written communication skills, comfort using computers and multiple systems, confidence in guiding conversations, and a customer-first mindset are essential. We are looking for someone who enjoys helping people, stays organized in a fast-paced environment, and wants to build a long-term career with opportunities to grow.
If you enjoy connecting with people, creating positive experiences, and making an impact through service, apply online today.
Salary : $21 - $22