What are the responsibilities and job description for the Technology Support Manager - Lake Mountain School District position at Alpine School District?
Technology Support Manager
Starting Date: 07/01/2027
Deadline: 04/30/2026
Salary: $105,000 - $155,000 (depending on experience)
Contract: 242 contract days, 24 vacation days
Contact Information: Ryan Neff rneff@lakemtn.org
Description
The Technology Support Manager provides strategic leadership and operational oversight for the district's end-user support services, hardware lifecycle management, and instructional technology assistance. This position is dedicated to fostering a customer-centric culture, ensuring a high-quality, responsive technical support experience for all students, teachers, staff and administrators. This position will oversee the deployment and maintenance of all classroom, teacher, and staff devices, prioritizing clear communication, professional empathy, excellent customer service and the timely resolution of technical issues to minimize instructional downtime.
Qualifications
Credentials, education and experience
Starting Date: 07/01/2027
Deadline: 04/30/2026
Salary: $105,000 - $155,000 (depending on experience)
Contract: 242 contract days, 24 vacation days
Contact Information: Ryan Neff rneff@lakemtn.org
Description
The Technology Support Manager provides strategic leadership and operational oversight for the district's end-user support services, hardware lifecycle management, and instructional technology assistance. This position is dedicated to fostering a customer-centric culture, ensuring a high-quality, responsive technical support experience for all students, teachers, staff and administrators. This position will oversee the deployment and maintenance of all classroom, teacher, and staff devices, prioritizing clear communication, professional empathy, excellent customer service and the timely resolution of technical issues to minimize instructional downtime.
Qualifications
Credentials, education and experience
- Bachelor's degree or equivalent leadership/ supervisory experience in Information Technology, Educational Technology, or a related field.
- Minimum of 5 years experience in K-12 IT service management, technical support leadership, or instructional technology.
- Proven track record of developing service-oriented teams and implementing strategies to improve user satisfaction and department "brand" within an organization.
- Demonstrated expertise in Help Desk operations (ITSM), Mobile Device Management (MDM), and large-scale hardware deployments.
- Strong leadership, communication, and organizational skills.
- Proven ability to manage distributed teams (field techs), central helpdesk and provide exceptional interpersonal communication to non-technical stakeholders.
- Strong skills in project management and hardware lifecycle planning.
Salary : $105,000 - $155,000