Front Office Coordinator

Alpine Physical Therapy is a privately owned business in Bend, OR offering individualized one-on-one rehabilitation treatments in a variety of specialties. We are a small group that works hard toward the overall mission of maintaining a healthy, well balanced team.

Position Summary

The Patient Services Coordinator is the face of our clinic and establishes a first impression which sets the tone for our patient’s experience. This person will be responsible for performing a variety of front desk duties for a medical office including but not limited to answering phones, patient registration and scheduling, insurance verification and authorization management, and overseeing the efficient flow of the clinic.

Essential Functions

Answer phones and schedule new patients

Check in patients and accept payments

Accurately and efficiently register patients into the PT-specific EMR system

Verify insurance benefits and obtain authorization as needed

Scanning and maintaining appropriate patient documentation.

Communicate with providers regarding any changes or updates to their schedule.

Additional Responsibilities

Greets all customers, by phone and in person, courteously and professionally

Promotes positive image for the business

Maintain knowledge and adherence to HIPAA rules and regulations to maintain patient confidentiality.

Manages clinic supplies and product inventory

Performs other related work as directed by supervisor

Work effectively as part of an administrative team, able to cover other positions as needed for vacation and sick coverage

Process incoming referrals and schedule new patients

Qualifications

High School diploma or equivalent required

Knowledge, Skills and Abilities

Excellent communication skills; written, in person and on the phone

Ability to work independently with minimal supervision

Able to multi-task and analyze immediate needs and re-prioritize tasks appropriately

Works well within a group setting, performing tasks that impact the workflow of others

Maintain professionalism and communicate effectively with difficult customers

Strong work ethic

Great organizational skills

Training and Experience

Thorough knowledge of general office practices, procedures and equipment

Familiarity with medical and insurance terminology

Knowledge of insurance verification and authorization process

Proficient with basic computer functions, MS Office and Google Suite programs and database management

At least 2 years experience in a medical field

Physical Requirements

Physical mobility; moving frequently from front desk to back office, laundry room, patient rooms and gym.

Bending, squatting and extended reaching

Sitting and/or standing at a computer for long periods of time

Lifting up to 25 lbs while receiving inventory and stocking supplies as needed.

Our Comprehensive Benefit Package includes:

Medical, Dental and Vision insurance

Life and AD&D insurance

401(k)

Paid Time Off

Professional growth opportunities

Free use of gym and equipment

Discounted personal training sessions

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Bend, OR 97701 (Required)

Ability to Relocate:

• Bend, OR 97701: Relocate before starting work (Preferred)

Work Location: In person

Salary : $22 - $25