What are the responsibilities and job description for the Technical Writer Job at Alpine Intel in Charlotte position at Alpine Intel?

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Are you looking for a company that believes in world-class employee culture and focuses on growing YOU professionally?

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a Technical Writer to join our growing team in Charlotte, NC.

Do you relish taking complex information and explaining it in simplistic and straightforward terms? Are you excited by how systems function and get a thrill from researching to build your knowledge base? How cool would it be to utilize your technical and written skills to dissect damaged systems, figure out what is wrong, and explain your conclusion; all to help settle a claim for someone just like us?

Alpine Intel is responsible for coordinating damage assessments with local technicians and end-users and writing a report so adjusters, our customer, can settle their claims across the United States. The Processing Department writes our final reports which detail the cause of damage, repair vs replacement recommendation, and cost.

As a technical writer, you will work closely with our field technicians to review and analyze all of the information from the assessment, conduct additional research, and write comprehensive reports for the insurance carriers. Day to day, the processors take factual information and organize it into intelligible, logical, and formatted reports to send to our clients. The insurance carriers rely on the accuracy of our final reports to come to settlement for their specialty and complex claims quickly and fairly.

What Does Alpine Intel Offer You?

Remote Schedule
Competitive Compensation Package
Professional Development
Employee Referral Bonus
Medical, Vision, and Dental Insurance Coverage
401K with Match
HSA and HRA (Employer contributions)
Company Paid Life Insurance
Company Paid Short-Term and Long-Term Disability
Tuition Reimbursement
Paid Time Off and Holidays

Minimum Requirements :

Bachelor’s degree in English, Communications, Business, or a related field.

Motivated by metrics and thrive in a competitive team environment.

Distinguished written communication and grammar skills.

Experience in customer service roles.

Attention to detail.

Punctuality for scheduled shifts.

Coachability and openness to feedback.

Ability to learn and execute quickly.

Ability to handle frustrated callers with grace.

Adaptability to process changes and platform updates.

Reliability and teamwork.

Proficiency in Microsoft Word and Excel.

Ability to pass a federal and criminal background check.

Authorization to work in the United States without sponsorship.

Key Responsibilities Include :

Interface with field technicians to review and interpret assessment findings.

Utilize automated estimating systems to prepare “repair vs replacement” appraisals for property damage.

Compose final reports based on the assessments and industry best practices.

Answer clients’ questions in detail regarding the reports.

Be detailed in all notations to properly communicate to the team.

Build and maintain relationships with the assessing technicians.

Produce a three-day turnaround time per claim to ensure customer satisfaction.

Answer inbound calls and be attentive in addressing each individual claim.

Handle or field end-user customer service escalations, as required.

Provide timely internal progress reports to the Alpine Intel Management Team.

Perform other duties as assigned.

Physical Requirements :

Ability to work in a remote environment and use a computer, telephone, and other office equipment as needed.

Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

To learn more about us visit

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.

Seniority level

Entry level

Employment type

Full-time

Job function

Writing / Editing

Industries

Insurance

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Technical Writer Job at Alpine Intel in Charlotte

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