What are the responsibilities and job description for the Customer Experience Specialist position at Alpine Communications?
At Alpine Communications, we don’t just keep communities connected. We help them thrive.
As a local leader in broadband and communications, we’re growing to meet the needs of tomorrow while staying true to what matters most: people. Our team combines innovation with care, delivering reliable internet, television, cellular, security, and telephone services to the neighbors we know by name.
Here, you’ll join a team that’s trusted to take care of our customers, whatever and wherever they need us. You’ll work alongside experts who are passionate about technology, driven by service, and proud to make a difference right here in Iowa.
At Alpine, you’ll be part of a team that values growth, learning, and service excellence. We invest in our employees, offering one of the area’s best benefits packages, ongoing training, and endless opportunities for growth. Your work will have a direct impact on the lives of your neighbors, helping connect rural communities and drive progress across Iowa.
Alpine Communications, a leading broadband service provider in La Porte City, IA, is excited to announce an opening for a Customer Experience Specialist.
If you’re the type of person that revels in helping folks find solutions to help our neighbors, families and businesses to connect to the world in the way they want to, then this is a rare chance to join the area’s premier provider of broadband services and products. As a full time, customer-facing Customer Experience Specialist you’ll be the first point of contact for customers. If you don’t know tech, don’t worry. We’ll teach you. But to hit the ground running, you will need your passion for people, technology, great multi-tasking abilities, and a commitment to problem-solving ready on day one.
The Customer Experience Specialist is primarily responsible for…
- Establishing a relationship with customers in our service area
- Identify opportunities to increase connections and profitability
- Making connections to include: communicating with customers via phone and email providing subject matter expertise regarding technical issues
- Advising customers on suitability of products and solutions based on their technical needs
What are we looking for…
- A customer success hero to deliver constant “WOW’s!” for our customers
- Demonstrated skills in elevating the customer experience to a new level are a must
- Enthusiasm, energy, and the desire to delight our customers with every interaction
- Ability to maintain confidentiality regarding company and customer data
Who we are…
- Alpine Communications is the local telephone company that became a 21st century communications provider. We provide internet, television, cellular, security…and telephone too!
- We value ongoing employee learning, service excellence, and building strong connections with the communities we serve
- We offer a comprehensive benefits package that is one of the best in the area
Job Type: Full-time
Ability to Commute:
- La Porte City, IA
Work Location: In person
Mail:
Alpine Communications
Attention: Human Resources
923 Humphrey Street
PO Box 1008
Elkader, IA 52043
Email:
alpineresumes@alpinecom.net
Fax:
563-245-2887