What are the responsibilities and job description for the Community Liaison position at Alpine Care Home Health?
Community Liaison-Home Health
Jacksonville, FL.
Position Overview
The Community Liaison serves as the face of our Home Health agency within the local market. This individual is responsible for driving census growth by building and maintaining strong relationships with referral sources, ensuring a seamless experience for partners and patients alike. The role requires a strategic, data-informed approach to business development and a deep understanding of both the healthcare landscape and our commitment to delivering best-in-class patient care.
Key Responsibilities
- Execute weekly, monthly, and quarterly market growth strategies to achieve census and referral targets
- Maintain detailed records of all meetings, activities, and referral trends in the company CRM; review performance data regularly with leadership
- Collaborate with market leadership to develop tailored growth plans based on data insights and local market dynamics
- Analyze payer mix and competitive landscape to identify opportunities aligned with Alpine Care's strengths
- Serve as a consistent point of contact for referral sources, providing timely updates on patient status and care coordination
- Partner with intake and clinical teams to facilitate complex referral processes and ensure smooth onboarding of new patients
- Support execution of strategic growth initiatives and identify new business opportunities within your territory
- Ensure full compliance with HIPAA and all relevant regulations regarding patient privacy and health information
Qualifications
- Experience in a similar field. Bachelor’s degree preferred
- Strong proficiency with CRM platforms and Microsoft Office Suite
- Proven track record of success in healthcare sales, preferably with experience in physician offices, hospitals, or skilled nursing facilities
- Excellent interpersonal, communication, and problem-solving skills
- Ability to travel daily within your assigned market to attend meetings, events, and engage with referral sources
Preferred Knowledge, Skills and Experience
- Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
- Established book of business or referral partnerships within the home health or senior care sector is a plus.
Perks and Benefits (What we offer):
- Competitive salary and multiple health benefit options
- Career growth and development
- Mentorship and continued learning opportunities
- Engaging and mission driven workplace
- 401(k) matching
- Mileage reimbursement (if eligible)