Chief of Admin & Data ✨ (Operations & CRM Leader)

Chief of Admin & Data ✨ (Operations & CRM Leader) — Job Description

Location: pelham, AL (on-site)
Job Type: Full-time

Our Vision & Your Career

AlphaWash / AlphaLights is building the most respected exterior-cleaning & holiday-lighting brand in Alabama—then scaling that excellence market by market. This isn’t a gig; it’s a CAREER with real advancement.

Growth Tracks: Admin Coordinator → Chief of Admin & Data → Operations Manager → General Manager → Launch/Franchise Team
Year-Round Stability: Peak lights season steady exterior cleaning the rest of the year
Leadership Focus: We develop disciplined pros who own outcomes and lead by example

Role Summary

Own phones, inbox, scheduling, customer data, and KPIs so sales and production run like clockwork. You create calm, clarity, and momentum every day.

Responsibilities

• Phones & Inbox: answer fast, set clear expectations, book jobs, and keep messages at zero.
• Scheduling/Dispatch: build efficient daily routes; confirm reminders; reduce no-shows.
• Customer Records: keep contact info, notes, photos, and job details accurate and organized.
• Estimates/Invoices/Admin: prepare simple quotes, take deposits, track receivables, file receipts.
• KPI Scoreboards: update daily/weekly metrics (speed-to-lead, book rate, revenue, AR, reviews).
• Hiring Support: post roles, screen applicants, coordinate interviews, keep pipelines current.
• SOPs & Checklists: document steps, enforce standards, and drive continuous improvement.
• Tools: use your smartphone and computer for calling, texting, calendar, photos, and basic spreadsheets.

Must-Have Qualifications

• 2 years in admin/operations, scheduling, or customer service (home services preferred).
• Clear communicator (phone, text, and email) with a calm, friendly presence.
• Organized under pressure; fast follow-through; fanatical attention to detail.
• Comfortable with basic spreadsheets and simple KPI tracking.
• Reliable, punctual, and professional.

Nice-to-Have

• Experience coordinating crews/technicians, routing, or field calendars.
• Light bookkeeping comfort (deposits, receipts, AR follow-up).
• Process documentation mindset.

Schedule

• Primarily M–F 8-5; occasional evenings/Saturdays during peak season.

How We Work (Core Values):

Absolute Excellence - Lead with Love- Pursuit of Greatness- Honor the Word- Alpha Ownership

What Success Looks Like

• Phones/inbox under control; customers feel guided and informed.
• Calendar 85% utilized; crews leave on time with clean day plans.
• Clean data, clean paperwork, clean KPIs—updated on schedule.
• Owner sees issues early because you surface the right numbers and fix the small stuff fast.

Requirements

• Work authorization in the U.S.
• Background check and drug screen.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person

Salary : $20 - $26