What are the responsibilities and job description for the Customer Service Representative - Base Supply Center position at Alphapointe?
As part of its mission, Alphapointe provides preferential hiring to people with vision impairments (legally blind).
Alphapointe is a non-profit agency whose mission is to empower people with vision loss to achieve their goals and aspirations. Alphapointe offers a great working environment that's both challenging and satisfying as well as an array of benefits including medical, dental, vision and life insurance, short and long term disability, PTO, paid holidays and flexible spending options as well as a generous 401(k).
Job Summary: To assist in the operation of a Base Supply Center in compliance with AbilityOne Program, Alphapointe, federal, and military guidelines. Perform all aspects of customer service in a military retail store environment. Communicate with customers via phone and email and process incoming orders. Assist customer with product selection and perform cashier related duties.
Essential Functions:
- Receive payment for goods purchased in the form of Government Purchase Card or other authorized form of payment.
- Build relationships and trust with customer accounts through open and interactive communication.
- Assist customers by answering product questions and suggesting information about other products and services.
- Provide tracking and status on outstanding orders.
- Maintain transaction records and register reconciliation documentation.
- Operate cash register with peripheral electronic data processing equipment
- Inventory, store, price, and restock merchandise displays.
- Assist customers in the selection of required uniform, deployment and tactical gear products.
- Set up advertising signs and display merchandise on shelves, counters, or tables to attract customers and promote sales.
- Clean display cases, shelves, and aisles.
Additional Functions:
- Operate material handling equipment to include pallet jacks.
- Assist with clerical duties and routine office functions as required.
- Perform all other duties as may be assigned by the Asst. Store Manager.
Knowledge and Skill Requirements:
- High school diploma or equivalent required.
- Prior work experience within a retail store preferred.
- Ability to operate computerized cash registers and related equipment.
- General knowledge of office equipment and machines, including computer terminal and desktop computer.
- Ability to deal pleasantly and courteously with management, customers, and co-workers, by telephone, written correspondence, and in person.
- Ability to work as a member of a team.
- Good interpersonal and communication skills.
Alphapointe is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran