What are the responsibilities and job description for the Customer Service Representative position at AlphaGraphics?
Job Description:
AlphaGraphics is an international brand with over 300 locations worldwide. Our location in Layton is a successful, locally owned, Print and Communications company that has been servicing businesses in Davis County for over 30 years. We offer stability with long term employment opportunities in a professional working environment and are currently seeking an energetic, hard-working Customer Service Representative (CSR) to add to our team. If you are looking for a career rather than just a job, we want to talk with you!
The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone and Internet referred customers; therefore he or she should have a professional appearance and genuine concern for customers. The CSR will increase sales via excellent customer service and product knowledge.
As the face of the Business Center a CSR will be able to assist with order entry, consultation, overcoming objections and providing qualified leads to outside sales representatives. A Customer Service Representative should view their role as a path towards outside sales and strive to build client relationships each day.
Qualifications:
AlphaGraphics is an international brand with over 300 locations worldwide. Our location in Layton is a successful, locally owned, Print and Communications company that has been servicing businesses in Davis County for over 30 years. We offer stability with long term employment opportunities in a professional working environment and are currently seeking an energetic, hard-working Customer Service Representative (CSR) to add to our team. If you are looking for a career rather than just a job, we want to talk with you!
The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone and Internet referred customers; therefore he or she should have a professional appearance and genuine concern for customers. The CSR will increase sales via excellent customer service and product knowledge.
As the face of the Business Center a CSR will be able to assist with order entry, consultation, overcoming objections and providing qualified leads to outside sales representatives. A Customer Service Representative should view their role as a path towards outside sales and strive to build client relationships each day.
Qualifications:
- Two to five years of experience in a Customer Service or Sales environment (or a combination of education and experience)
- Experience in a printing, graphics arts, promotional products and apparel is a major plus
- Good verbal and grammar skills
- Stamina
- Basic math skills
- Enthusiastic
- Enjoys working with people
- Responsible
- Empathetic
- Detail-oriented
- Good personality
- Basic computer skills, ability to learn MIS software (Management Information Software) for entering orders, estimates, and front counter transactions
- Ability to “multi-task” in fast-paced work environment
- Problem solver with decision-making skills
- Properly greets the customer in person or over the phone
- Takes complete messages for team members
- Identifies customer printing and duplicating needs
- Recommends additional value-added services
- Quotes turnaround times
- Follows-up on estimates, asks for the order
- Enters orders in MIS system
- Handles cash transactions and deposits at front counter
- Verifies order accuracy and pricing
- Notifies customers when order is completed
- Handles customer complaints; forwards to management when appropriate
- Maintains front counter cleanliness
- Maintains front counter filing systems
- Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
- Consults with customers to help them make decisions; up-sells when there is opportunity
- Captures customer’s specifics using “Job Analysis” questions
- Assists outside sales function and inside production when requested
- Maintains customer leads, follows up
- Maintains a professional appearance