What are the responsibilities and job description for the Account Manager position at AlphaGraphics - US720?
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.
Account Manager Responsibilities:
- Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
- Maintains a professional appearance
- Ensure all clients have a positive customer experience
- Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
- Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
- Captures customer’s specifics using “Job Analysis” questions
- Asks probing questions
- Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
- Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
- Routinely resolves customer inquiries and complaints
- Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
- Maintains current pricing strategies and customer billing procedures
An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:
- Assists in phone, emails and visiting clients
- Assists in managing projects from beginning to end
- Assists sales and inside production when requested
- Follows up and manages Inbound Leads
- Keep customers informed regarding their job’s progress through the production process
- Able to find and provide answers to client questions
- Shows proficiency in regular use of CRM tools
- Maintain excellent client relations
- Effectively manages all communication methods currently available to them to respond timely to customer inquiries
Account Manager Qualifications
- Customer Services, Client and Relations and / or Account Management experience is preferred but not required
- Knowledge and some experience in graphic design is a plus
- Possesses a solid knowledge of MIS systems and estimate / order entry processes
- Handles all communications with customers in a professional and respectful manner
- Strong analytical skills (break projects into steps or sets)
- Excellent writing and verbal skills
- Professional appearance and decorum
- Strong organizational and time-management skills