What are the responsibilities and job description for the Customer Service/Project Coordinator position at AlphaGraphics of Greenway Plaza?
Benefits
About The Company
AlphaGraphics is the leading provider of Print, Signs, Visual Marketing, Design Services, and Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Seacoast area community for over 20 years.
Position Summary
The Customer Service Representative is responsible for evaluating client product needs, presenting appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction. This is a fast-paced role, the ideal candidate will be someone who thrives in a busy, active environment.
Primary Responsibilities
Client Consultation
Consult with the existing customer base, new prospective customers and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
Product Estimation
Provide product estimates for clients after consultation
Coordinate delivery / production of products with production or outside vendors as appropriate
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
Administrative
Update and manage customer account notes and information
Manage customer invoicing
Manage register/cash and payments
Generate daily and monthly closeout reports
Fulfill shipping orders via UPS and FedEx
Maintain organization of customer files & digital/physical workspace.
Communication
As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality
Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and/or customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements
Driver’s license and access to vehicle
Ability to lift 40 lbs
Compensation: $18.00 - $21.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
- Employee discounts
- Opportunity for advancement
- Training & development
About The Company
AlphaGraphics is the leading provider of Print, Signs, Visual Marketing, Design Services, and Promotional Products for area businesses, as well as the duplication of Architectural Drawings and Plans for the construction industry. AlphaGraphics has been a staple in the Seacoast area community for over 20 years.
Position Summary
The Customer Service Representative is responsible for evaluating client product needs, presenting appropriate solutions, cross-selling the various services and products of the company, and daily administrative tasks. The position requires client relationship management, estimating, and client interaction. This is a fast-paced role, the ideal candidate will be someone who thrives in a busy, active environment.
Primary Responsibilities
Client Consultation
Consult with the existing customer base, new prospective customers and walk-in customers to determine their print, marketing, and sign needs and recommend appropriate solutions.
Product Estimation
Provide product estimates for clients after consultation
Coordinate delivery / production of products with production or outside vendors as appropriate
Manage client expectations, schedules, and prices as needed
Prepare accurate invoices following established process guidelines
Administrative
Update and manage customer account notes and information
Manage customer invoicing
Manage register/cash and payments
Generate daily and monthly closeout reports
Fulfill shipping orders via UPS and FedEx
Maintain organization of customer files & digital/physical workspace.
Communication
As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality
Promptly advise supervisor of any potential client issues which might require assistance or attention
Qualifications
The ideal candidate is a well-organized customer service professional with experience successfully selling in a business environment. Experience in print, marketing, promotional items, or signs is greatly preferred but not required. The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and/or customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements
Driver’s license and access to vehicle
Ability to lift 40 lbs
Compensation: $18.00 - $21.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Salary : $18 - $21