What are the responsibilities and job description for the Account Manager/Project Coordinator position at AlphaGraphics of Greenway Plaza?
Benefits
About The Company
For over 20 years, AlphaGraphics has been a trusted partner to Portsmouth businesses, offering print, signage, graphic design, promotional products, and specialized architectural drawing services. Our success stems from facing client challenges head-on and delivering fast, high-quality, professional solutions.
Position Summary
We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.
Primary Responsibilities
Client Consultation & Sales: Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.
Project Estimating & Management: Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.
Order Administrative Workflow: Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.
Internal Advocacy: Serve as the client’s internal champion to guarantee quality control, while communicating potential roadblocks to management promptly.
Communication: As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.
Qualifications
The ideal candidate is a well-organized professional with Background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements
Driver’s license and access to vehicle
Ability to lift 40 lbs
Compensation: $18.00 - $22.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
About The Company
For over 20 years, AlphaGraphics has been a trusted partner to Portsmouth businesses, offering print, signage, graphic design, promotional products, and specialized architectural drawing services. Our success stems from facing client challenges head-on and delivering fast, high-quality, professional solutions.
Position Summary
We are seeking an Account Manager / Project Coordinator to serve as the bridge between our clients and production team. In this dual role, you will act as a trusted advisor—consulting with clients, estimating jobs, and managing projects from initial concept through final delivery, while maintaining day-to-day project workflows.
Primary Responsibilities
Client Consultation & Sales: Partner with existing clients and prospects to evaluate needs across print, marketing, and signage, recommending high-impact solutions and cross-selling relevant services. Develop new business both through inbound inquiries and outbound prospecting and sales development.
Project Estimating & Management: Scope job requirements, generate accurate product estimates, track production timelines with internal teams and outside vendors, and manage client expectations regarding schedules and pricing.
Order Administrative Workflow: Update client notes in the CRM, process accurate invoicing and customer payments, maintain organized project files, and handle outgoing fulfillment.
Internal Advocacy: Serve as the client’s internal champion to guarantee quality control, while communicating potential roadblocks to management promptly.
Communication: As the customer’s advocate, communicate needs within the company to insure excellent customer service and product quality while setting proper expectations with the client.
Qualifications
The ideal candidate is a well-organized professional with Background in B2B customer service, account management, or sales in a fast-paced environment. (Experience in print, signage, or promotional products is a strong plus!). The candidate believes in providing top notch customer service and is a self-starter with a proactive, solution-oriented approach to handling client needs and daily challenges.
Additional Requirements
High School Diploma or equivalent
Experience with Microsoft Office
Experience in sales and customer service within a fast-paced environment
Team member with collaborative style who knows how to foster success in others
Capable of juggling multiple priorities and operating with a calm sense of urgency
Positive “can do” attitude (this is critical!)
Additional Skills and Abilities -- Desired (Advantageous, but not required):
College degree
Familiarity with current print and copy technology (highly desirable)
Working knowledge of computer technology and a familiarity with the Adobe Creative Cloud Suite
Experience in business-to-business, retail, and/or manufacturing setting
Workplace Requirements
Driver’s license and access to vehicle
Ability to lift 40 lbs
Compensation: $18.00 - $22.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
- AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Salary : $18 - $22