Customer Support Manager

Company Description

About Us

At Elevare Branding, we elevate brands through creativity, precision, and purpose. Our team specializes in delivering innovative marketing and event experiences that connect audiences and drive long-lasting impressions. We believe in collaboration, integrity, and excellence — values that define every project we bring to life. Join a team that thrives on turning ideas into memorable experiences.

Job Description

Job Description

We are seeking a Customer Support Manager who will lead and develop our customer service operations. This role involves building strong client relationships, improving service processes, and ensuring customer satisfaction aligns with the company’s values and vision. The ideal candidate is highly organized, communicative, and passionate about delivering premium client experiences.

Responsibilities

• Oversee and manage the daily operations of the customer support team.

• Develop and implement service strategies to improve client satisfaction.

• Monitor performance metrics and identify opportunities for process improvement.

• Handle escalated customer concerns with professionalism and care.

• Collaborate with internal teams to ensure seamless client communication and project delivery.

• Train, mentor, and guide support staff to maintain service excellence.

Qualifications

Qualifications

• Strong leadership and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strategic thinking and problem-solving abilities.

• Excellent organizational and interpersonal skills.

• Proficiency with CRM systems and customer service software is a plus.

Additional Information

Benefits

• Competitive annual salary ($58,000–$63,000).

• Opportunities for career growth and leadership development.

• Supportive and collaborative team environment.

• Health and wellness benefits package.

• Paid time off and company holidays.

• Professional training and advancement opportunities.