Customer Support Assistant

Company Description

GG Media is a forward-thinking marketing and communications firm dedicated to delivering refined promotional strategies for brands seeking meaningful impact. We combine creativity, data-driven insights, and high-quality client service to elevate brand visibility and strengthen audience engagement. Our team values professionalism, innovation, and a collaborative work environment where every team member has the opportunity to grow and contribute to our long-term success.

Job Description

We are looking for a highly organized and detail-oriented Customer Support Assistant to join our team. In this role, you will support daily client interactions, assist in resolving inquiries, ensure timely communication, and contribute to providing a seamless customer journey. You will work closely with internal teams to maintain service standards and uphold the quality that represents GG Media.

Responsibilities

• Manage incoming inquiries via phone and email with a professional and solution-oriented approach.

• Assist customers by addressing questions, troubleshooting concerns, and providing accurate information.

• Maintain detailed documentation of interactions, updates, and follow-ups.

• Coordinate with internal departments to ensure prompt resolution of issues.

• Support routine administrative tasks to keep operations organized and efficient.

• Uphold service quality standards and contribute to a positive client experience.

Qualifications

• Strong communication and interpersonal skills.

• Ability to stay organized, prioritize tasks, and manage time effectively.

• Excellent problem-solving abilities and attention to detail.

• Comfortable working in a fast-paced, service-oriented environment.

• Professional demeanor and commitment to maintaining high service standards.

Additional Information

• Competitive annual salary of $47,000 – $51,000.

• Professional growth and internal advancement opportunities.

• Skill-development and training programs to enhance your career.

• Supportive work environment with a focus on team collaboration.

• Stable, long-term employment with opportunities to expand responsibilities.