What are the responsibilities and job description for the Call Center Agent position at Alphabe Insight Inc?
Company Description
Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success.
Job Description
Skillbridge Academy is seeking a Call Center Agent to join our growing team in Nashville, NC. This role is ideal for individuals who thrive in fast-paced environments and enjoy delivering high-quality customer interactions. As a Call Center Agent, you will serve as a key point of contact, ensuring professional, efficient, and solution-oriented communication with clients.
Responsibilities
Handle inbound and outbound calls in a professional and courteous manner
Provide accurate information and resolve customer inquiries efficiently
Document interactions and maintain organized call records
Follow established communication guidelines and operational procedures
Collaborate with internal teams to ensure consistent service delivery
Maintain a high standard of customer satisfaction and professionalism
Qualifications
Strong verbal communication and active listening skills
Clear, confident, and professional phone presence
Ability to manage multiple tasks and remain organized
Attention to detail and commitment to accuracy
Problem-solving mindset with a customer-focused approach
Ability to work independently and as part of a team
Additional Information
Competitive salary ($46,000 – $49,000 per year)
Growth opportunities and internal career development
Structured training and skill-building programs
Supportive and professional work environment
Stable full-time employment
Salary : $46,000 - $49,000