What are the responsibilities and job description for the Sales Support Rep position at Alpha Warranty Services?
SALES SUPPORT REPRESENTATIVE
Earn up to $1,000/month in bonus opportunities after your first 60 days!
About Us
Proudly veteran-owned since 2002, Alpha Warranty Services is a nationally recognized, multi-award-winning provider of Vehicle Service Contracts (VSCs). We’re driven by integrity, innovation, and excellence — and we’re looking for a motivated Sales Support Representative to join our high-performing team.
About the Role
As a Sales Support Representative, you’ll play a vital role in building and maintaining strong business relationships with our valued clients. You’ll be the go-to expert for our authorized agents and dealerships across the country — delivering best-in-class service by phone, email, and online chat. Whether it’s answering product questions, resolving challenges, or supporting onboarding, you’ll help our clients succeed by providing prompt, accurate, and professional assistance every step of the way.
This is a fast-paced, hands-on role where every day brings something new. You’ll have the autonomy to make smart decisions, the support of a collaborative team, and the opportunity to grow within a company that truly values people over profit.
In this role, you will:
- Use our CRM and internal tools to manage client requests accurately and efficiently across regions.
- Monitor shared inboxes and maintain a maximum two-hour response time.
- Provide coverage for inbound phone and chat queues alongside fellow team members.
- Oversee onboarding for new dealer partners, ensuring smooth transitions and training completion.
- Deliver technical support and guidance for our dealer portal (including via Zoom), maintaining expert-level knowledge of its functionality.
What We’re Looking For:
- High School Diploma or GED equivalent
- 2 years of call center experience in a customer service or sales support role
- Excellent verbal and written communication skills in English (bilingual English/Spanish a strong plus!)
- Strong technical proficiency — able to navigate multiple systems and tools with ease
- A detail-oriented mindset with a focus on delivering high-quality results
- Creative problem-solving ability and sound judgment under pressure
- A team player who’s always willing to lend a hand
- Adaptability and enthusiasm for learning in a growing organization
Why You’ll Love Working Here:
At Alpha Warranty, we believe success starts with our people. We’ve built a culture centered on teamwork, trust, and the genuine desire to see everyone flourish.
We offer:
- A supportive company culture that values people first
- Monday-Friday, consistent schedules (no weekends!)
- Competitive pay and monthly performance bonuses
- Comprehensive health benefits with generous company contributions
- Dental and vision coverage
- Company-paid life and disability insurance (with additional options available)
- 401(k) with company match
- Paid Time Off (PTO) and paid holidays
- Paid Volunteer Time Off (VTO) to give back to your community
- Free roadside assistance for your personal vehicle
- Tuition reimbursement and ongoing professional development
- Employee recognition and incentive programs
- Wellness challenges and activities throughout the year
Work Environment & Perks:
Our state-of-the-art facility is designed to make work enjoyable and energizing:
- Adjustable desks at every workstation
- Multiple EV charging stations
- Free onsite fitness center
- Full-size basketball court
- Fully equipped game room
- Locker rooms
- In-house bowling alley (yes, really!)
- Lots of natural light and open, inviting spaces
About Alpha Warranty Services:
Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.
Learn more about Alpha Warranty and our affiliated companies at www.alphawarranty.com, www.dealfi.com, and www.premiercomputing.com
U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION
Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.
