What are the responsibilities and job description for the Solution Engineer position at Alpha Vision?
Who We Are
Alpha Vision is transforming security with AI-driven automation, shifting surveillance from passive monitoring to real-time intelligence and proactive protection.
— Achievements —
We empower organizations to protect people and property through advanced AI monitoring. With deep expertise in computer vision and edge intelligence, Alpha Vision delivers reliable, real-time insights for safer, smarter, and more connected environments.
Who You Are
You love diving into customers’ hardest problems and translating them into elegant, real-world solutions. You’re comfortable at the intersection of computer vision, networking, and cloud software, and you can context-switch between a whiteboard session with Product and a hands-on PoC at a customer site. You communicate clearly, bias to action, and measure yourself by customer outcomes.
While candidates near our [office location] who can be onsite 3 days/week are preferred, we welcome highly qualified remote candidates in the U.S.
What Excites You
- Working customer-backwards to use video data for real safety, security, and operational outcomes (fewer incidents, faster investigations, better throughput)
- Evangelizing a modern AI video platform and establishing technical credibility with security, IT, and operations stakeholders
- Owning ambiguous problems, building scrappy prototypes/POCs, and iterating rapidly to win market share
- Making a big impact at a fast-moving company
What You’ll Do (Responsibilities)
- Own technical wins across the sales cycle: discovery, architecture, demos, trials/POCs, success criteria, and handoff to implementation
- Lead trials that prove value define KPIs, success plans, and timelines; instrument metrics (alert precision/recall, time-to-detect, investigation time saved)
- Design integrations with customer systems (VMS, access control, dispatch, SIEM, ticketing, messaging) using REST APIs, webhooks, and SDKs
- Triage and solve network/video issues (RTSP/ONVIF streams, camera compatibility, bandwidth, storage, latency, SSO) in partnership with Support & Engineering
- Partner with AEs on RFPs/RFIs: write technical responses, solution diagrams, compliance matrices, and bill-of-materials
- Deliver compelling demos tailored to safety/security/ops personas; create reusable demo assets and data sets
- Gather product feedback from the field; influence roadmap with clear problem statements and impact
- Enable our partners (resellers/integrators) with playbooks, architectures, and demo environments
What Gets Our Attention (Qualifications)
Must-haves
- 3–7 years in a Solutions Engineer / Sales Engineer / Solutions Architect role for B2B SaaS or enterprise software
- Strong fundamentals in IP networking (L2/L3, VLANs, NAT, firewall rules, QoS, DHCP/DNS, PoE) and comfort with Linux/CLI
- Practical experience with video technologies: cameras, VMS, RTSP/ONVIF, recording/retention, frame rates/bitrates, edge vs. cloud tradeoffs
- API fluency: REST, JSON, authentication (OAuth2/SAML/SCIM), webhooks; basic scripting (Python or JavaScript) for integrations and prototypes
- Clear, confident communication from frontline operators to CIOs; excellent demo skills and written documentation
- Proven success running enterprise trials/POCs with measurable outcomes
Nice-to-haves
- Experience in public sector or regulated environments (state & local government, transit, education, utilities)
- Familiarity with common VMS and camera ecosystems (e.g., Genetec, Milestone, Cisco Meraki, Axis)
- Knowledge of cloud platforms (AWS/Azure/GCP), containerization, and observability basics
- Background in computer vision/ML concepts (object detection, re-ID, false positive/negative tradeoffs) and model evaluation
- Understanding of physical security workflows (incident response, SOC operations, access control, alarms)
How We Measure Success
- Trial conversion rate and time-to-value
- Deployment readiness (clear architectures, BOMs, and success plans)
- Customer satisfaction (CSAT/NPS) during evaluation and handoff
- Quality of field feedback that shapes roadmap and accelerates wins
Compensation & Benefits
We offer a competitive base salary commission (OTE) with generous equity, commensurate with experience and location. Benefits include comprehensive medical, dental, and vision coverage; 401(k) with employer match; flexible, supportive time-off; and generous parental leave. Details provided during the interview process.
How We Work (Our Values)
- Customer First. We obsess over real-world outcomes and keep solutions simple.
- Own the Outcome. We move fast, decide with data, and iterate.
- Win Together. We collaborate across teams and celebrate shared success.
We’re building a diverse, inclusive team. Alpha Vision is an equal opportunity employer we celebrate individuals for what they accomplish, regardless of who they are.