About Company:

At SERVPRO® Team Warnecki, we believe our people are the foundation of our success. For more than 25 years, we've proudly served Alexandria, Virginia, and the surrounding communities, helping homeowners and businesses recover from water, fire, mold, storm, and biohazard damage. Today, we're one of the fastest-growing independently owned SERVPRO® franchises, serving Alexandria, Rose Hill, Fort Hunt, Marlton/Morningside, Winchester, and most recently, Chantilly, Fair Lakes, Burke, and Clifton.

Since acquiring the franchise, Bill and Jennifer Warnecki have built a culture centered on integrity, accountability, teamwork, and continuous improvement. With backgrounds in operations, commercial property management, talent development, and customer service, they are committed to investing in people and creating opportunities for professional growth. Our leadership team believes that when employees succeed, our customers receive the exceptional service they deserve.

As part of the nation's leading restoration brand, we combine industry-leading technology, ongoing training, and IICRC-certified expertise with a local, family-oriented culture. We encourage every team member to continue learning, develop new skills, and build a long-term career with us. Whether you're new to the restoration industry or an experienced professional, you'll have opportunities to grow through cross-training, mentorship, and advancement.

We're proud of our "can-do" attitude and collaborative environment. We work hard, support one another, celebrate successes, and step up when our communities need us most. Every role—whether in the field or in the office—plays a critical part in helping customers through some of the most challenging moments of their lives.

When you join SERVPRO® Team Warnecki, you're joining a team that values professionalism, respect, innovation, and service. We offer competitive benefits, paid time off, health, dental, and vision insurance, a 401(k), wellness resources, ongoing training, employee appreciation events, and real opportunities to grow your career.

If you're looking for a workplace where your contributions matter, your ideas are valued, and your career can grow alongside a rapidly expanding company, we'd love to meet you. Together, we'll continue delivering on our promise to make it "Like it never even happened."

About the Role:

The Fire & Contents Coordinator is responsible for coordinating the contents portion of residential and commercial restoration projects involving fire, smoke, water, and mold damage. This role serves as the primary point of contact for customers regarding their personal belongings while coordinating pack-outs, inventories, cleaning, storage, and the return of contents throughout the restoration process.

In addition to managing contents restoration projects, this position plays an important role in daily office operations by answering incoming calls, entering new losses, dispatching jobs to production teams, coordinating schedules, and maintaining accurate job documentation. The ideal candidate is highly organized, customer-focused, and enjoys working in a fast-paced environment where no two days are the same.

Minimum Qualifications

• High school diploma or GED required.
• Previous office administration, customer service, estimating, or coordination experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency using Microsoft Office and computer software.
• Ability to prioritize multiple projects while maintaining attention to detail.
• Experience in the restoration, construction, insurance, or property management industry is a plus.

Preferred Qualifications

• Experience using Xactimate, WorkCenter, MICA, Alacrity, or similar restoration software.
• Previous dispatching or scheduling experience.
• Experience working with insurance claims or restoration job documentation.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Serve as the primary point of contact for customers regarding contents restoration projects.
• Coordinate pack-outs, inventory, cleaning, storage, and pack-back services.
• Maintain communication with customers throughout the restoration process.
• Answer incoming calls and accurately enter new loss assignments (FNOL) into company software.
• Dispatch new jobs to production teams and assist with scheduling and on-call coordination.
• Monitor job progress and communicate scheduling updates with customers and internal staff.
• Maintain complete and accurate electronic job files, including photos, inventories, customer communications, and project documentation.
• Coordinate with Production Managers, Estimators, Project Coordinators, and Office Staff to ensure projects remain organized and on schedule.
• Assist with tracking Work-in-Progress (WIP) jobs and supporting daily office operations.
• Perform other administrative and coordination duties as assigned.

Skills

Successful candidates are compassionate, organized, and thrive in a fast-paced environment where customer service is a top priority. Strong communication and problem-solving skills are essential, as this role requires coordinating multiple projects while supporting customers during challenging situations.

The ideal candidate is detail-oriented, comfortable using multiple software platforms, able to manage changing priorities, and enjoys collaborating with both office and field teams to ensure projects move efficiently from start to finish. A positive attitude, professionalism, and a commitment to delivering exceptional customer service are key to success in this role.