Security Operations Center Manager - Graveyard

Company Overview
Alpha Surveillance is a leading provider in Video Surveillance, renowned for pioneering innovative security solutions that safeguard assets and ensure safety across diverse environments. We are committed to delivering cutting-edge technology and exceptional service to our clients worldwide.

Job Overview

We are seeking an organized, proactive, and people-focused Security Operations Center (SOC) Manager to oversee the daily operations of our Command Center and lead a team of Assistant General Managers (AGMs) and operators. This is a full-time, in-person position based in Las Vegas, NV. This role combines operational leadership, personnel management, administrative oversight, and HR collaboration to ensure our Command Center operates efficiently while maintaining exceptional service standards.

The ideal candidate is an experienced leader who thrives in a fast-paced environment, excels at developing teams, and is committed to operational excellence.

Key Responsibilities

• Command Center Operations
• Oversee the daily operations of the Security Operations Center (SOC).
• Monitor staffing levels across all teams and shifts to ensure appropriate coverage.
• Manage camera assignments and maintain accurate location coverage documentation.
• Conduct investigations
• Maintain operational spreadsheets, reports, and documentation.
• Ensure employee timecards are completed accurately and approved for payroll.

Leadership & Team Management

• Directly supervise Assistant General Managers (AGMs).
• Lead regular AGM meetings, establish agendas, and provide leadership development.
• Conduct quarterly performance reviews for AGMs and operators.
• Provide coaching, mentorship, and ongoing training.
• Address employee performance concerns and disciplinary actions.
• Resolve interpersonal conflicts professionally and effectively.
• Ensure managers follow scheduling procedures and operational standards.
• Provide coverage for AGMs during PTO or other absences.
• Monitor completion of required training and quizzes.

Human Resources & Compliance

• Partner with Human Resources on employee relations and workplace investigations.
• Enforce company policies and procedures consistently.
• Assist in developing and implementing new policies alongside HR.
• Maintain compliance with company standards and employment practices.

Office & Administrative Management

• Order and maintain office supplies, snacks, and operational equipment.
• Manage inventory for headsets, keyboards, uniforms, and other Command Center materials.
• Maintain uniform inventory records and coordinate new orders as needed.
• Purchase additional operational supplies for the Command Center when necessary.
• Coordinate staffing efforts, including working with staffing agencies and managing Indeed job postings.

Additional Responsibilities

• Complete projects and assignments as directed by the Operations Manager.
• Continuously identify opportunities to improve efficiency, communication, and operational processes.

Qualifications

• Previous management or leadership experience required.
• Experience in a Security Operations Center (SOC), command center, security, dispatch, or operations environment preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling employee coaching, performance management, and conflict resolution.
• Proficiency with Microsoft Office, Google Workspace, and spreadsheet management.
• Experience with scheduling, payroll review, and workforce planning is preferred.
• Professional, dependable, and able to maintain confidentiality.
• Ability to work full-time on-site at our Las Vegas, NV location.

What We're Looking For

The successful candidate is:

• A strong leader who motivates and develops employees.
• Highly organized with exceptional attention to detail.
• Comfortable making decisions and solving problems independently.
• Calm under pressure and able to manage competing priorities.
• Committed to accountability, teamwork, and continuous improvement.

Benefits

• Competitive salary
• Paid Time Off
• Health, Dental, and Vision Insurance
• Opportunities for career growth and advancement
• Supportive and collaborative leadership team

If you're an experienced operations leader who enjoys building high-performing teams and driving operational excellence, we'd love to hear from you. Apply today to join our growing organization by emailing n.sands@alphavs.com with your resume and cover letter.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person