Medical Transport Driver

Job Title: Medical Transportation Driver

Department: Transportation / Operations

Reports To: Transportation Manager or Operations Supervisor

FLSA Status: Non-Exempt

Job Type: Full-Time / Part-Time

Position Summary:

The Medical Transportation Driver is responsible for safely and efficiently transporting patients to and from medical appointments. This role requires professionalism, compassion, punctuality, and a strong sense of responsibility in handling passengers with diverse mobility and medical needs. Drivers represent the company’s front line and are expected to deliver high-quality customer service.

Key Responsibilities:

• Safely operate company vehicles to transport patients to and from designated medical facilities, residences, and related locations.
• Provide room-to-room assistance to patients with limited mobility, ensuring safe boarding and exiting of vehicles.
• Confirm patient identity and scheduled appointments prior to transport.
• Adhere to predetermined schedules and assigned routes; adjust to delays or changes as directed by dispatch.
• Conduct daily vehicle safety checks and report maintenance needs or safety concerns promptly.
• Maintain accurate trip logs, mileage sheets, and incident reports as required.
• Ensure vehicles are clean, well-maintained, and stocked with appropriate safety and sanitation supplies.
• Uphold HIPAA confidentiality standards when handling patient information.
• Communicate professionally with dispatchers, patients, caregivers, and medical personnel.
• Respond to unexpected situations, including patient distress, cancellations, or traffic issues, with appropriate problem-solving and communication.

Required Skills & Qualifications:

• NO MEDICAL CARDS ALLOWED
• High school diploma or GED required.
• Valid state driver’s license with a clean driving record.
• CPR/First Aid certification (or willingness to obtain during onboarding).
• 1 years of driving or customer service experience preferred; experience with elderly or disabled individuals is a plus.
• Strong interpersonal and communication skills.
• Ability to lift 50 lbs and assist individuals with mobility limitations.
• Familiarity with local routes, traffic patterns, and GPS technology.
• Must pass background check, drug screening, and DOT physical (if applicable).
• Ability to remain calm and patient in stressful or time-sensitive situations while maintaining a professional demeanor.
• Proficiency in using mobile apps and basic troubleshooting of company software on smartphones or tablets.

Work Environment & Physical Requirements:

• Driving for extended periods in varying weather and traffic conditions.
• Frequent bending, lifting, and assisting patients with mobility challenges.
• Use of communication devices and transport apps while on duty.
• May require flexible hours, including weekends, early mornings, evenings, and holidays.

Performance Metrics:

• On-time pickup and drop-off rates.
• Customer satisfaction and patient feedback.
• Accuracy of documentation and incident reporting.
• Vehicle cleanliness and maintenance compliance.
• Adherence to route efficiency and communication protocols.

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