What are the responsibilities and job description for the Help desk / It support / End user Support position at alpha silicon llc?
Urgent Role - : End User Support Specialist
Location: Greensboro, North Carolina
- · Excellent organizational skills. Ability to develop time well in a dynamic environment and prioritize tasks frequently.
· Thorough and broad knowledge of end point operating systems platforms including Windows, IOS and Android.
· Basic knowledge of dependent End User compute technologies including VMware ESXi, Active Directory, networking and storage area networks and servers.
· Desired knowledge and skills would typically be acquired through a high school diploma plus technical trade school certification program(s).
· 1 years supporting Microsoft OS Office and remote desktop software.
· 1 years of experience supporting desktop systems, mobile device management solutions, application virtualization.
· 1 years of demonstrated performance in a direct customer support role.
· A combination of A or Network , and MCDST certification or equivalent experience desired.
· Proficiency in supporting and troubleshooting Microsoft 365 applications.
· Account Management: Ability to assist users with password resets, account creation, and access control.
· Basic knowledge of VDI software solutions such as VMware Horizon, Citrix Virtual Apps and AWS.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $50,000 - $55,000
