Adminstrator/Client Coordinator

Clinical Administrator

Location: Gaithersburg MD

Employment Type: Full-Time

Role Overview

This is much more than answering phones and scheduling appointments.

You are the first voice patients hear and the first face they see when they walk through our doors. You set the tone for every patient experience by making people feel welcomed, cared for, and confident they've found the right place.

You'll manage patient communication, answer questions, guide prospective patients through their first phone call, schedule appointments, coordinate daily operations, and ensure every interaction reflects the high standard of care our practice is known for.

If you love connecting with people, thrive in an organized environment, and enjoy making someone's day a little better, you'll fit right in.

This role is responsible for delivering a best-in-class patient experience timely communication, deductive reasoning, and proactive preparedness to keep patients and the team supported, informed, and on track to reach their goals.

Who This is For:

This role is for you if you:

• Outgoing and personable, with a positive, welcoming attitude.
• Excellent verbal and written communication skills.
• Confident and professional on the phone, able to build rapport quickly.
• Highly organized with exceptional attention to detail.
• Able to multitask and prioritize in a fast-paced environment.
• Reliable, proactive, and takes ownership of responsibilities.
• Passionate about providing an outstanding patient experience.
• Comfortable using technology, scheduling software, and CRM systems.
• Strong problem-solving skills and the ability to think independently.
• A team player who enjoys collaborating while also working independently.
• Thrives in a customer service and relationship-focused environment.

Who This Position Is Not For

• Someone who prefers working behind the scenes and has limited interaction with people.
• Someone who struggles with multitasking in a fast-paced environment.
• Someone who dislikes answering phones or communicating with patients throughout the day.
• Someone who has difficulty staying organized and following detailed processes.
• Someone who needs constant direction rather than taking initiative.
• Someone who isn't comfortable learning new technology and software.
• Someone who isn't excited about delivering an exceptional customer experience every single day.
• Someone who sees this as "just a receptionist job." Our front desk team is a critical part of helping patients begin their journey, creating an outstanding experience, and supporting the growth of our practice.

About Alpha Project Phyzio

We're not your traditional physical therapy clinic.

We help active adults get back to doing what they love, whether that's chasing kids around the backyard, training for a marathon, crushing a CrossFit workout, hiking with friends, or simply living without pain.

We specialize in helping runners, active moms, CrossFit athletes, and motivated individuals who want more than a quick fix. Our focus is one-on-one, personalized care that helps people move better, feel stronger, and return to the activities that matter most.

We're looking for an Administrator who is passionate about creating an exceptional patient experience from the very first interaction.

Vision: Be the go to movement experts in Maryland.

Mission: To help active adults, runners, and athletes stay active for life by delivering world-class physical therapy, performance training, and education. We believe people should not have to stop doing what they love because of pain or injury. Every treatment plan, evaluation, and patient interaction is designed to help our clients move better, perform better, and live healthier lives.

Our Values: MOVE

• M — Make It Personal. We take the time to understand each patient’s story, goals, and challenges. Exceptional care begins with genuine connection.

• O — Own the Outcome. We take responsibility for the patient experience and the results we help create. We solve problems, communicate clearly, and follow through.

• V — Value Growth. We are committed to continuous learning and improvement. As clinicians and as people, we believe growth is a lifelong pursuit.

• E — Elevate the Standard‍. We strive for excellence in every interaction, every treatment, and every detail. Good enough is never the goal.

Compensation & Benefits

• Competitive Salary: $45,000-$60,000 per year, based on experience
• Paid Time Off: Paid vacation, sick leave, and company holidays
• Retirement Plan: 401(k) with employer match
• Complimentary Physical Therapy: Free or discounted services for employees and immediate family
• Growth Opportunities: Clear career path into Lead Patient Care Coordinator or Office Manager as the practice grows
• Team Culture: Collaborative, mission-driven environment where your work has a direct impact on patients' lives
• Consistent Schedule: Monday-Friday schedule with weekends off.

Alpha Project Phyzio is a fast-growing, cash physical therapy company and equal opportunity employer. We hire for excellence, character, and drive.