Case Manager

Job Title: Case Manager

Department: Permanent Supportive Housing Programs

Reports to: Program Manager

FLSA: Full Time and Non-Exempt

Benefits: Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premiums, and group life insurance

Salary Range: $22-26 an hour, commensurate with experience and education

Position Summary

Under the direct supervision of the Program Manager, the Case Manager will be responsible for providing case management to clients and will work closely with Property Management to fill vacant units through CES. The Case Manager will work closely with community partners to schedule and maintain various onsite supportive services for the residents.

Essential Functions And Responsibilities

• Provide case management to clients.
• Work closely with Property Management and RTFH to fill vacant units through referrals from CES
• Assist matched clients and their Case Managers with the application process, communicating all necessary information and documents that will be needed.
• Complete intakes and exits for clients upon move-in and move-out.
• Provide ongoing support and case management to ensure retention, including coordinating and scheduling appropriate client services with external medical, behavioral health, dental, legal, housing, and social/recreational activities to meet clients' needs.
• Schedule onsite supportive services with various community partners and create new partnerships to bring services onsite as needed.
• Maintain appropriate documentation regarding client's progress; services received, and special incidents in individual resident case files; complete annual assessments as needed.
• Communicate and adhere to program policies and procedures and model professional rapport with all clients.
• Ensure compliance with organization, contractual, local/state/federal mandates, including confidentiality laws.
• Maintain a productive case management relationship with residents.
  
  

Other Responsibilities

• Work collaboratively with all team members.
• Participate in staff training, staff meetings, and development activities as directed.
• Perform other duties as directed by management.
  
  

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands/conditions described below represent those that must be met/tolerated by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods.
• Answering or making calls on the telephone for long and continuous periods.
• Using a keyboard to perform research and communicate through written means for sometimes long and continuous periods.
• Looking at a computer monitor for long and continuous periods.
• Frequent standing, walking, reaching, lifting, and stooping.
• The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position.
• Exposure to moderate high noise
• Possible contact with onsite animals/pets.
• Potential for exposure to bodily fluids.
  
  

Qualifications

Candidates must demonstrate the ability to follow policies and procedures established in the Company's Employee Handbook and relevant funders policies and procedures. Candidates will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below represent the required knowledge, skills, and abilities required.

Education, Certification And Experience

• BA/BS in Social Work or a comparable discipline.
• 1-2 years' experience in Case Management working with vulnerable populations, including those with mental illness and/or chronic medical conditions.
• CPR and First Aid certification.
• NARCAN administration.
• Privacy training.
  
  

Key Skills Set

• The ability to communicate in person and over the phone, required.
• Strong written and verbal communication skills, required.
• The ability to adhere to policies and procedures, required.
• Understanding confidentiality protocols and protecting personal information, required.
• The ability to organize and prioritize projects and multiple tasks effectively and on time, required.
• Effectively problem-solve and maintain composure in high-pressure situations, required.
• Act as a liaison with partner agencies.
• The ability to work independently with minimal daily supervision, required.
• Knowledge of utilized practices and principles, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
• Experience with principles and practices of data collection and report preparation.
• HMIS and Clarity experience, preferred.
• Individuals with lived experience are strongly encouraged to apply.
  
  

EQUIPMENT AND APPLICATIONS

• High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and web browsing.
• Working knowledge of all standard office equipment.
  
  

Alpha Project for the Homeless provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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