Patient Care Coordinator

This Isn’t Just a Front Desk Job; It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported.

Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported. At Alpha Physical Therapy in Slidell, that voice could be yours.

We’re looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who doesn’t just schedule appointments, but creates calm in the middle of confusion. Someone who doesn’t just answer phones, but becomes the reason patients stay the course.

This role isn’t about punching the clock. It’s about being the heart of a clinic that believes in human connection, clear communication, and care that starts before the first visit.

Why This Role Matters

You’ll be the first impression, and the lasting one.

From that first nervous call to the final check-out, you’ll guide patients through every step of their healing journey. You’ll be the voice that explains what’s next. The presence that makes them feel seen. The reason they trust that this place is different.

Our clinic is growing, and our team runs on collaboration, communication, and respect. You’ll work side-by-side with the owner and clinical team in a setting where your voice is heard and your role truly matters.

If you love solving problems, bringing order to busy days, and making people feel supported, you belong here.

What You’ll Do

New Patient Conversions & Scheduling

• Convert incoming calls, inquiries, and referrals into scheduled evaluations
• Respond quickly and professionally to new patient leads via phone and email
• Build and maintain a strong, consistent schedule that supports patient completion of care

Insurance & Financial Coordination

• Verify insurance benefits and obtain necessary authorizations
• Clearly explain coverage, deductibles, and copays to patients
• Collect payments at check-in and check-out with professionalism and accuracy

Case Management & Data Accuracy

• Enter and update all patient information accurately in the EMR
• Maintain organized and complete electronic patient charts
• Communicate with referring providers and ensure proper documentation flow

Front Office Operations

• Welcome and check in patients, creating a calm and efficient front desk experience
• Monitor the daily schedule and communicate with the clinical team throughout the day
• Follow up with patients to reduce cancellations and improve attendance

You’re a Great Fit If You:

• Have 1–2 years of front desk or Patient Care Coordinator experience in a healthcare setting
• Communicate clearly, confidently, and kindly, especially on the phone
• Are comfortable with insurance verification, scheduling, and EMR systems
• Can manage multiple priorities in a fast-paced environment without getting overwhelmed
• Enjoy problem-solving and keeping systems organized
• Want a role that blends patient care, teamwork, and operations

What’s In It for You

• Pay: $31,000 – $35,000 per year, based on experience
• Schedule: Full-time, Monday–Friday (8–5 or 9–6)
• Performance Bonus Opportunities
• Health & Dental Insurance
• Paid Time Off
• A close-knit team where your work is seen, valued, and appreciated
• Direct access to leadership and the opportunity to grow with a scaling clinic

Why Join Alpha Physical Therapy?

We’re not corporate. We’re personal.

At Alpha Physical Therapy, you won’t get lost in a large system. You’ll be part of a small, tight-knit team where communication is direct, respectful, and team-oriented.

You’ll work closely with the owner and clinicians every day. Your role won’t feel like a small piece of a big machine. It will feel essential.

We’re growing intentionally and building a team of people who take pride in what they do. If you’re someone who wants to be part of that growth and help shape the patient experience from the front desk forward, this is your opportunity.

We’re scheduling interviews now and moving quickly.

This is a chance to join a growing clinic early and build a long-term role where your impact is felt every day.

Apply today and let’s talk.

Pay: $31,000.00 - $35,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off

Application Question(s):

• How many years of front desk or Patient Care Coordinator experience do you have in a healthcare setting?
• Do you have experience with, or are you familiar with, EMR and billing systems?
• Do you have experience with insurance verification and authorization processes, including collecting co-pays?
• Do you have experience contacting patient leads and converting them into scheduled evaluations or consultations? Please describe.
• Are you willing to undergo proven sales training to assist with lead conversion and evaluation scheduling?

Work Location: In person

Salary : $31,000 - $35,000