Director of Operations

Alpha & Omega Kids (AOK) is a growing, mission-driven ABA organization composed of child-centric professionals who have found their purpose in serving children with Autism Spectrum Disorder. We provide high-quality, ethical ABA services to families across New York City and Virginia, with active expansion into Pennsylvania, Florida, and Georgia.

As we scale, we are looking to add a Director of Operations to help drive transformational growth, protect the integrity of our services, and ensure the systems behind the scenes allow our clinical teams to focus on what matters most, our kids.

This is a remote, high-ownership leadership role for a proven operator who thrives in complexity, leads with clarity, and wants real influence. You will serve as the operational backbone of the organization, bridging non-clinical operations and clinical leadership so care is delivered without friction, and families feel supported at every stage.

If you are energized by building, fixing, scaling, and owning outcomes , not just managing tasks, this role was designed for you.

Role

The Director of Operations oversees all business operations while acting as the connector and liaison between clinical teams and administrative functions. You will translate clinical needs into scalable operational systems, ensure compliance and financial integrity, and drive consistency across intake, scheduling, billing, authorizations, and growth initiatives.

This is a fully remote role that requires deep involvement, grit, innovation, and follow-through. Presence matters, even when remote.

Key Responsibilities

Operational Leadership

• Lead day-to-day business operations in alignment with AOK’s mission and values.
• Partner with executive and clinical leadership to implement growth strategies and operational improvements.
• Serve as the central point of accountability for operational execution and performance.
  
  

Business Operations

• Oversee intake, scheduling, billing, insurance authorizations, appeals, and discharge coordination.
• Manage payer-driven workflows, including prescription fulfillment, authorizations, loss of insurance, excess utilization, and documentation timelines.
• Ensure clean handoffs, timely documentation, and operational consistency.
• Partner on budgets, expense approvals, and operational forecasting.
  
  

Clinical Partnership & Liaison

• Act as the operational bridge between clinical leadership and administrative teams.
• Translate clinical priorities into workflows, staffing strategies, and operational supports.
• Partner on crisis response, discharge planning, and service continuity.
• Reduce missed services through scheduling optimization and proactive problem solving.
  
  

Compliance & Quality

• Ensure adherence to licensing, accrediting bodies, payer requirements, and internal policies.
• Lead operational compliance and quality assurance initiatives.
• Maintain weekly, monthly, and quarterly dashboards and reports.
  
  

People & Team Leadership

• Lead and develop high-performing operational teams in a remote environment.
• Establish strong onboarding, training, accountability, and communication rhythms.
• Identify operational gaps and implement practical, innovative solutions.
  
  

Client & Stakeholder Experience

• Serve as a senior operational point of contact for families and referral partners as needed.
• Maintain strong relationships with referral sources and community partners.
• Conduct virtual and occasional in-person center tours.
• Ensure employee and client safety standards are upheld.
  
  

Growth & Performance

• Ensure operational readiness and scalability as the organization grows.
• Own performance against forecasted goals and operational metrics.
• Use data to identify barriers and drive continuous improvement.
  
  

Who This Role Is For

This Role Is For Someone Who

• Is a builder and problem-solver, not a passive manager
• Thrives in fast-moving, high-accountability environments
• Can lead remotely while staying deeply connected to day-to-day operations
• Is comfortable being the glue between clinical and operational teams
• Owns outcomes and follows through without needing constant direction
• Brings grit, resilience, and a solutions-first mindset
  
  

Who This Role Is Not For

This Role Is Not For Someone Who

• Wants a hands-off, advisory, or “check-the-box” leadership role
• Is uncomfortable with ambiguity, growth, or change
• Avoids accountability or difficult conversations
• Needs heavy structure provided to them rather than building it
• Prefers siloed work over cross-functional partnership
  
  

Qualifications

Required

• Master’s degree in Business, Healthcare Administration, Education, Psychology, Counseling, Behavior Analysis, Social Work, Human Development, or related field.
• Senior leadership experience in healthcare, ABA, behavioral health, or insurance-driven service organizations.
• Strong command of non-clinical operations including billing, authorizations, scheduling, intake, and compliance.
• Proven ability to lead remotely with consistency and accountability.
  
  

Preferred

• Experience scaling operations in a growing or multi-site organization.
• Strong data fluency and comfort using dashboards and metrics to drive decisions.
  
  

What We Offer

• Fully remote work with high trust and high accountability
• Single medical benefits
• 30 days PTO for senior leadership, plus paid holidays
• Paid travel for conferences, leadership meetings, and events
• Paid training and professional development
• CEUs for BCBAs
• A cohesive, collaborative, and genuinely fun leadership team
• Real influence and partnership with executive leadership
  
  

Job Type: Full-time