What are the responsibilities and job description for the Service Administrator position at Alpha Laser and Imaging?
Company Overview
Alpha Laser and Imaging is a locally owned family business dedicated to providing top-quality office equipment, supplies, service, and print management solutions to small and medium-sized businesses across the Indiana, Illinois, and Kentucky regions. With a team of experienced technicians and a comprehensive range of products, we deliver reliable service and support to meet our clients’ evolving needs.
The Service Administrator is part of our high-level customer service team assisting customers with service calls and coordinating with Service Management on completion of work orders.
Ideal Qualifications:
- Basic Knowledge of accounting practices preferred
- Excellent customer service skills
- Professional phone voice and demeanor
- Strong organizational and communication skills
- Ability to use computer applications such as Microsoft Office and internet-based programs
- General understanding of mechanical/technical terms preferred
- Ability to lift up to 50 lbs.
Essential Duties and Responsibilities:
- Processing of work orders
- Communicate professionally with customers in person, on phone and through emails
- Assisting customers with machine service drop-off/pick-up
- Receive, dispatch, and monitor service work orders
- Process service tickets for billing
- Import weekly meter reads
- Communicate effectively with Service Team regarding work orders
- Assist VP of Service with other duties as needed
Join us at Alpha Laser and Imaging where your organizational talents will shine! Be part of a team that values dedication, fosters growth, and celebrates success every day!
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Paid time off
- Vision insurance
Work Location: In person