What are the responsibilities and job description for the Technology Onboarding and Continuing Education Trainer position at Alpha Hire Inc.?
Position Overview:
We are seeking a Technology Onboarding and Continuing Education Trainer to join our Technology Department. This role supports attorneys and staff by delivering structured training programs, onboarding new hires, and advancing firm-wide technology initiatives. The Trainer ensures users have the skills to succeed and promotes adoption of new tools through classroom, remote, and one-on-one instruction.
Key Responsibilities:
- Design and deliver customized training programs for users across general and legal-specific software and hardware.
- Develop learning materials including user guides, quick reference sheets, tutorials, newsletters, and online modules.
- Conduct training sessions on Microsoft 365, NetDocs, Aderant, Outlook, Word, Excel, PowerPoint, and other collaboration tools.
- Lead new hire orientation and provide follow-up training, individual coaching, and small-group instruction.
- Support technology adoption through awareness campaigns for updates and new tools.
- Manage training logistics, including scheduling, attendance tracking, and reporting via a learning management system.
- Collaborate with IT, administrative, and legal leadership to identify training needs and strategies.
- Create and implement comprehensive training plans, including evaluation and feedback analysis.
- Provide technical support and assist with troubleshooting to minimize workflow disruptions.
- Participate in technology rollout projects by evaluating, testing, documenting, and promoting new systems.
- Maintain class management responsibilities, ensuring an engaging and productive learning environment.
- Contribute to instructional content development, including objectives, visual aids, testing tools, and course handouts.
- Prepare reports on training activities and project progress.
- Perform additional duties and special projects as assigned.
Qualifications:
- Bachelor’s Degree required; minimum 5 years of corporate training experience including classroom and e-learning.
- Thorough knowledge of desktop productivity software; expert-level proficiency with Microsoft Office Suite.
- Knowledge of legal industry software (e.g., DMS) preferred; ability to quickly learn proprietary or in-house software.
- Ability to communicate effectively with attorneys and staff in a non-technical manner.
- Strong organizational, prioritization, time management, and project management skills.
- Excellent interpersonal, written, and verbal communication skills; customer service-oriented and collaborative.
- Proven presentation and facilitation skills.
- Ability to work under pressure, meet deadlines, and adapt to changing priorities.
- Previous law firm experience a plus.
- Must be able to travel to all offices as needed (overnight travel required).
Technical Knowledge Required:
- Microsoft Windows 10 Enterprise or higher
- Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, OneDrive, SharePoint)
- Document Management Systems (DMS) experience preferred
- In-depth knowledge of templates, document design, and styles
- Experience with Camtasia or comparable learning management system
Benefits:
- Competitive compensation
- Paid time off (PTO) and company holidays
- Opportunities for professional growth and development
- Supportive and collaborative work environment
G235
Job Type: Full-time
Pay: $56,000.00 - $84,000.00 per year
Work Location: In person
Salary : $56,000 - $84,000