What are the responsibilities and job description for the Patient Care Coordinator position at Alpha Aesthetics Partners?
Description:
Job Responsibilities:
Client Interaction:
- Greet clients warmly upon arrival and ensure they feel welcomed and comfortable.
- Answer phone calls, emails, and online inquiries promptly and professionally.
- Schedule appointments and manage the clinic’s calendar effectively.
Administrative Tasks:
- Check clients in and out, process payments, and handle billing inquiries.
- Maintain accurate client records in the clinic’s management software.
- Monitor inventory levels of office supplies and treatment products, and assist with restocking as needed.
Facility Support:
- Ensure the reception area and waiting room are clean, organized, and fully stocked with promotional materials and refreshments.
- Coordinate with the medical and aesthetics staff to ensure seamless communication and operations.
Marketing Support:
- Educate clients about available services, promotions, and loyalty programs.
- Assist with social media and marketing campaigns, such as creating posts or managing engagement.
- Previous experience in a front desk, administrative, or customer service role (experience in the medical or aesthetics field is a plus).
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to multitask and stay calm under pressure.
- A friendly and professional demeanor with a passion for delivering exceptional client experiences.